Hi Bazyle,
I saw the 1 star treatment too
I don't know why those reviewers had that experience. I can only qualify the experience I have had as follows:
1. When I first started attending the shows – about 10+ years ago, I didn't know anything about protecting the machines overnight and in transit/storage pre and post shows. I watched the competitors spray their machines with WD40 at the end of shows for the onward journeys back home. So, I did the same. Nice and cheap. On one occasion, I left the machines overnight in the Luton, as it was cold and wet outside, and I didnt fancy offloading at night in this weather. In the morning took the machines out to put back into our display. Removed the transit shrinkwrap, and still saw some rust film on exposed surfaces. Some expletives later, cleaned and oiled the machines. My team and I have many such experiences with WD40. Finally, Paul Price from Shield came along and introduced us to Metalguard Ultra, which initially we regarded to be an expensive gimmick. We proceeded to try it and found it worked. This was also used as part of our preparation service when we used to offer it. As soon as machines were prepared, we sprayed them with the metalguard to avoid transit rust, be it to destinations in U.K. or Europe, because we had no idea of transit/storage conditions. We even suggested it to SIEG, but they considered it to be too expensive for transit protection. they preferred the white grease or red grease (lovingly referred to as chicken fat)
2. Originally before we discovered metalguard, we had to regularly clean our display machines and wipe the tables with oil soaked rags at least once a week, depending on how many visitors had been and touched them. Once we started using metalguard, we clean our machines once every two odd months or if needed, followed by a fine mist treatment with metalguard. Before, rusty figures were quick to form marks on exposed surfaces. I admit that the temperature is above 17 deg.C, but still, rusty figures are rusty fingers. For colder temperatures the user might have to clean/apply metalguard more often maybe, depending on various factors, but in my opinion, this stuff protects far better than WD40, for sure. As the spec. on Shields site says: it complies with defence and NATO standards. We have been using it now for well over seven years, and we are happy with it.
This product had also been well tested by one of the largest specialist woodworking tools companies in Germany over an extensive period before they got the confidence and comfort to buy it from Shield and sell it. Their purchase volumes from Shield are very high.. Similarly, their sales into USA have also grown over time.
Initially, we were the only main U.K. seller for their product. Then Axminster came on the seen, purchased from them and our sales for this product reduced by 50%. A year later, machine-dro started stocking SHIELDs product to complement their Ultrasonic tanks related product range, resulting in a further drop in our sales. We are in business to make money, just as SHIELD and others are. If the quantity of sales become nonviable, as they did at the time, it is difficult for us to invest in advertising and promoting their product in the way we did at the time, pre the competitors. We had certain verbal agreements at the time which failed, resulting in the commercial decision to drop the product at the time. Our and SHIELDs position today is different to how it was for both of us at the time we dropped their products.
Whatever the commercial reasons, I am still comfortable that their products work. Their products are much more popular now, and I feel that too speaks volumes and should be taken into consideration, if we are to make any judgement on quality….and they hardly do any advertising or marketing of their own. SHIELD is a small British business which has come a long way.
They also do a wax polish which works.
At the end of the day, we all have our own experiences.
Ketan at ARC