There is nothing new in the world, I guess, and there have always been incompetent tradesman in all disciplines, but I'd like to play devils advocate for a while…
There is no excuse for a plumber advising buying a new, expensive boiler without even taking a look at the old one, but he is hardly responsible for the price: he hasn't made it, it has come from some manufacturing company somewhere, who supplies the plumber. True, he probably added his markup, but if the price is high anyway….
I mention this because I had a good friend who was a plumber all his life (and did an apprenticeship). His favourite moan was 'bl**dy customers'. As he said, his job was not an 8 to 5 thing – it was 24 hours, 7 days a week, public holidays included. It wasn't difficult to imagine a customer panicking when a leak developed late at night and calling the plumber, but as my mate said '…and I'd just got home after a 12 hour day' – the customer doesn't see it from the other side of the fence. He said he tried to help the customer if he could, and would often turn out late at night, or on a weekend, but often there was little he could do. Many times he complained about going to an emergency, finding (for example) a leak, then having to do several hours work to locate and close a rusted stop-valve. He said he had even found in some case the idiot home-owner had covered the valve with 'renovations' or 'updates'. Of course, as he said, he could just go home and leave it – not his problem if the house-owner was a fool, but he claimed he rarely did that.
He used to describe one call to find a leak, where he found a hole through a pipe: the customer had found it, apparently, prised up the floorboard, and taped up the leak using plastic electricians tape, then replaced the floorboard. Of course, it was only a matter of time before the leak started again. When my friend got there, the householder denied all knowledge of it, until it was located. When challenged, he finally admitted finding the nail he had driven through the pipe – and thats the plumbers fault???
And as he also pointed out – 'my wife isn't a plumber, so what do I tell her about working all hours, and having no home life'?
Of course, times have changed, but all my life I can remember people whinging about the incompetence of workmen. I don't believe they have changed that much – I think what has changed is peoples tolerance and understanding – everything has to be done now, for as low a cost as possible, with no regard to anyone or anything else.
Edited By An Other on 19/08/2020 12:01:58