… I ask because I’d reported how Amazon rejected my portable ‘phone number for having no “area code” – which it won’t have, of course. It should not need an overseas code!
…
I’ve made this point before, but perhaps Nigel missed it!
Nigel’s posts often chronicle some awful battle with technology. Whether it be CAD or setting up an Amazon account, Nigel is almost always roughed up by these encounters. I think I know why! It’s because Nigel has exceptionally strong expectations as to how things should be done, and gets stuck when his approach doesn’t work out.
Problem is that software developers don’t think like Nigel! Their software implements their ideas, and users have to follow their rules. As software is extremely stupid it’s unlikely to be clever enough to recognise what an original thinker like Nigel is attempting. An intelligent human is unlikely to make any headway by disagreeing with software because programs are infinitely patient, tirelessly rejecting everything that doesn’t meet the program’s rules. The only thing that works is for the user to find out what the software needs and provide it. Once the software is understood, it’s usually fairly logical, even if the logic isn’t how you or I would do it.
Amazon requiring an area code sounds like an example: Nigel strongly believes an area code unnecessary, and starts a time-wasting fight by reporting it as a fault. But Amazon isn’t a local shop for local people, it’s a multinational. No surprise that a multinational with a global customer base might require customers to provide their full phone number, not just the short national version.
Even if Amazon agree with Nigel, and they might, it’s unlikely that the necessary change will be made quickly. Nigel could be in for a very long wait before this little bit of Amazon works as Nigel wants. Also possible Amazon might decide the number of customers who can’t cope with providing an area code is so small that the issue isn’t worth fixing.
In the meantime, if Nigel wants to do business with Amazon, his best tactic is simply to provide his area code, which isn’t difficult! Same principle applies to the rest of the information needed by Amazon to set up an account. Failing to play by Amazon’s rules is unlikely to end well. More fruitful I suggest for Nigel to change.
Hope this doesn’t sound unsympathetic because I hit the same problem earlier in the week. I decided to learn LibreDraw, and wasted 40 minutes fighting the way it selects multiple objects. The main issue is Select doesn’t work in the way I expected, and it blew my mind. At one point I was convinced the software was buggy. Not so, actually a simple thing, but to solve the puzzle I had to read the manual, find a tutorial, and then experiment until I finally sussed what the software was actually doing, which wasn’t quite what I expected! Point is I had to understand the software and change my way of working: it’s extremely unlikely LibreDraw will ever be rewritten to suit little me.
Nor is having to unlearn previous expectations before moving on isn’t unique to software. Many folk believe Imperial to be simpler than Metric when the opposite is true. Imperial only seems simple to those who’ve used it for a lifetime, usually in a narrow field. And Metric seems super-complicated to them because anyone brought up on Imperial tends to convert between the two, which is highly confusing. Metric shines when learned and used from scratch, by folk who aren’t confused by previous Imperial baggage, because they don’t have to unlearn anything. Unlearning is probably the most difficult challenge humans face.
Dave