Posted by Springbok on 22/07/2012 19:25:35:
Great to hear
Bought my first bit of equipment from Warco over 40 years ago from Roger's father when they were in Esher at that time the telephone number was Esher and 4 digits.. never failed me now all but one of my machinery in the workshop is supplied by Warco and all give sterling service. Some at first needed a little bit of tweaking and as David (our editor) says comeing from tiawan and china the shippers are not the most gentle handlers. Also I know you Myford et all; diehards will be up in arms but but even a Chester rep once admitted to me once that the machinery was taken to bits copied and improved on. I have converted all my kit (except the metal bandsaw and that has worked perfectly and accurately for about 10 years.) to 3 phase well worth it.
So this is my defence i of Roger Warren and his company my only gripe would be that ALL our UK suppliers who import this machinery should be like Grizzly in the USof A and produce there own readable manuals. What a UK PR first that would be.
Bob T
Edited By Springbok on 22/07/2012 19:26:49
Edited By David Clark 1 on 23/07/2012 09:57:40
Bob,
I have to admit that the Chinese manuals for all machines are very much crap, to put it politely.
However, what incentive do I have to make a manual for price sensitive machines with low margins when every man and his dog sells the same machines?.
Here is a good example: Grizzlys market size for SX3 means he will import say 400pcs in one batch. He has the holding capacity and market for it. It would take all the distributors in Europe to buy this quantity in one batch, Axminster included!!.
What happens is YOU the customer wants the lowest price, in a small market. Where is the economic sense?. Most of you – especially the beginner who does not know us from Adam cannot make a decision on service, preferring to concentrate on price. Once purchased, the manual will be ripped off from Grizzly, and preparation guide from ARC. This is not a problem as far as I am concerned. This is just an observation.
Having said this, we still service and supply customers who have purchased such machines. Good manuals cost good money and time. Once published, everyone around the world tries to knick it.
We produced a fantastic manual for the KX1/KX3 CNC machines for SIEG. Over the past two years we have had to threaten three companies with legal action for trying to rip it off, and one company has been taken to court in China. ARC does not have unique machines that it can invest time and effort in trying to take legal action against competitors around the world.
If this was the case, ARC would be the first one in a queue of traders who would consider taking legal action against certain exhibition organisers for failing to observe verbal agreements. Just because we do not say anything does not mean that we do not talk to each other.
Chris Moore – Myford and his family invested a lot of time and money in their business. Look where it got them. What loyalty did they get in this time of recession?
We the importers do our own thing, and we appreciate all the business we get. Although your gripe is well placed, I hope you will understand at least my reason for failing to rise up to your expectations. Please accept my apologies.
Ketan at ARC.