On
7 August 2024 at 19:07 Dod Mole Said:
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My take on all of the above is :- I am paying for a phone service and will continue to do so and all I ask is for the phone service supplier is to leave me with the same service as I currently have and if that means they will have to send in their trained monkey to do the necessary whatevers they need to do to make my phones and broadband work.
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Whilst I sympathise with Dod Mole, it’s unlikely that the phone service he is paying for includes the equipment and wiring inside his home.
The providers responsibility usually ends inside the Master Socket. It provides a layered connection. If BT detect a line fault on their side at the Internal Test Socket, they will fix, no charge. Anything that doesn’t work when plugged into the outer socket is the consumer’s responsibility. An example:
By providing a clear boundary the arrangement protects the customer from a supplier in denial, and the supplier from customers with dodgy equipment and wiring. It means BT won’t accept Dod Mole’s argument, instead pointing him at the Terms and Conditions. It’s their definition of the service that matters, not what the customer hopes it might be.
From what I’ve researched of BT’s switchover, there’s a good chance existing phones will just plug into the new SmartHub2 and ‘just work’. So don’t panic. If they don’t, either:
- follow Chris Crew’s posts in this thread for a DIY fix, or
- cough up for some new phones!
I’ve reached the stage of life where I would rather be left in peace. Sadly, the world marches on regardless…
🙁
Dave