Hi Peter,
You will be best off returning the second unit back to ARC and get a refund. The first unit has been kept to one side. Once we have your second unit, we will send them off to our sub-contract engineering service provider for checking.
Clive: We have been selling this product for nearly 10 years from the same manufacturer. Over this period, we have had about six returns, mainly because of wrong hole size for the spigots – 5/8" instead of 16mm. The two units which were checked by Peter came out of a batch from which we have sold 35 units over fifteen months without any returns. If this information is difficult to believe, ARC is quite happy for Peter to check our stock-control records on his next visit. If he comes and speaks to me, I can show him. This still does not mean that there isn't a problem, but probability is low. I cannot explain why Peter has had a problem on his machine. For this reason, I will get the two units along with some units from the new batch checked. You are quite right in saying that it is ARCs responsibility to take up the problem with the maker. But, based on 10 years of sales with extremely low level of complaint for this product, ARC has to check the product before jumping to any conclusion.
Ketan at ARC.