Sussex Steam Co. can’t contact them, no answer for weeks!

[FABIANO VIANELLOParticipant @fabianovianello]

Hello I am new forum, I am not sure which thread to start, I like to collection Mamod, Wilesco and etc steam model.

Four weeks ago, I saw a website it sell different types of steam model from http://www.sussexsteam.co.uk, that I am interest to buy a model, I have been contact to them by email no answer, I try call by phone no answer and left them a message no answer.

My mate reckon the man may have die of illness as their website was last update in 2011 and mentioned his health condition. Do anyone know if this trade is still in the business?

thanks

Fab.

[FABIANO VIANELLOParticipant @fabianovianello]

[Rod AshtonParticipant @rodashton53132]

Fabiano – I have one of their Beam engine kits, unused. If that should be what you are looking at? It has the pre-soldered boiler also. For sale at half price if you would like it

Edited By Rod Ashton on 24/10/2018 14:19:29

[steamdaveParticipant @steamdave]

The wife of Sussex Steam owner is very seriously ill and the business is moribund at the moment. MiniSteam maybe taking up some of their designs in the future.

Rod. I would be interested in your beam engine kit if Fabiano doesn't want it.

Dave
The Emerald Isle

[Neil WyattModerator @neilwyatt]

Hello Fabiano,

I think you have the answer, and a potentially useful offer, but I hope you will stay with us

Neil

[Rod AshtonParticipant @rodashton53132]

Will give Fabiano the opportunity to reply and then it is available to you Dave if you would like it.

[FABIANO VIANELLOParticipant @fabianovianello]

Thanks Rod for the offer but I am not interest the Beam you can let SteamDave have the Beam engine kit,

I was interested in Richard Trevithick's 'Puffing Devil',

 

 

Thanks very much for all your replied and very helpful

 

 

 

Fab.

Edited By FABIANO VIANELLO on 24/10/2018 15:19:07

[Rod AshtonParticipant @rodashton53132]

Over to you Dave.

[steamdaveParticipant @steamdave]

Thanks, Rod. Please send me a PM or email.

Dave
The Emerald Isle

[edinthecloudsParticipant @edintheclouds]

Message on web site reads:

Latest News

Please note that, because of production limitations due to illness,

our models will be available to purchase, from time to time, via eBay only.

We apologise for this limitation and hope to return with our normal on-line ordering facility a.s.a.p

Please keep an eye on this website for future changes

If you wish contact us, please use our email : john@sussexsteam.co.uk

[nickhParticipant @nickh]

Has anyone had any contact with Sussex Steam since?

Thanks.

[Gregg TyersParticipant @greggtyers32416]

Hi everyone

I have also just come across Sussex Steam and I am sorry to hear the owner's wife is seriously ill. Has anyone heard anything further?

I would love to purchase and build their beam engine and boiler kits. Has anyone had any further contact with Sussex Steam?

Does anyone have any Sussex Steam kits available to sell?

Thanks

[Sussex Steam Co .Participant @sussexsteamco-83261]

Hello Sorry for late reply,

This is the grandson of John, I am hoping to soon start producing the parts and kits again, I will try to update the website ASAP but i need to learn how to make the parts so it may take a few months/ years.

Yours Sincerely,

Will

[Mark RandParticipant @markrand96270]

Good on you, Will.

[Sussex Steam Co .Participant @sussexsteamco-83261]

This Is Will Again New Wix Test Website is now live here is the link

https://williambennett025.wixsite.com/sussexsteam

It Does not Have The Normal Domain Yet but I thought I may as well put the site live models should be available to buy in 2 months as waiting on parts.

[Sussex Steam Co .Participant @sussexsteamco-83261]

Some models may be discontinued because we can no longer make the parts. We will not be accept payments Via the Website but instead Via Bank Transfer, We are Sorry For The inconvenience. Please Email SussexSteamco@gmail.com for more information. Please Join Our Mailing List for a Email Notification About the launch of the models.

Will

[Jon LawesParticipant @jonlawes51698]

Bank transfer doesn't give customers any comeback in the event of issues; I would politely suggest you find a method for people to pay via card, paypal etc as although your current circumastances are entirely understandable, it does mean that the state of flux means people may be less confident paying for expensive items in a way which means their money could disappear if any further issues crop up.

You have some nice items, I look forward to seeing the site evolve.

[OldironParticipant @oldiron]

Posted by Jon Lawes on 07/06/2022 11:34:30:

Bank transfer doesn't give customers any comeback in the event of issues; I would politely suggest you find a method for people to pay via card, paypal etc as although your current circumastances are entirely understandable, it does mean that the state of flux means people may be less confident paying for expensive items in a way which means their money could disappear if any further issues crop up.

You have some nice items, I look forward to seeing the site evolve.

I totally agree John. I would not buy on bank transfer terms for any item. Paypal is a very easy system to set up for business and personal use. As you say many people would be put off unless there was recourse to a dispute system.

regards

[Tony Pratt 1Participant @tonypratt1]

I would never buy anything via bank transfer.

Tony

[Sussex Steam Co .Participant @sussexsteamco-83261]

On a Re think We will launch the website with online pay and offer paypall as a option a models will come available for pre order as soon as they are ready

Will

[Jon LawesParticipant @jonlawes51698]

Great news, I look forward to seeing them.

[Sussex Steam Co .Participant @sussexsteamco-83261]

Due to a few issues the models may be available in a few months the link for the newest version of the website for updates is
https://williambennett025.wixsite.com/sussexsteam

Regards

Will

[Sussex Steam Co .Participant @sussexsteamco-83261]

Dear Valued Customer,

We regret any inconvenience caused by the recent website remodel, which has resulted in a delay in the availability of our products for purchase. We understand your frustration and want to assure you that we are working diligently to resolve this issue as quickly as possible.

As a business, we recognize the importance of our website in providing you with the best online shopping experience. That's why we have undertaken this remodel to improve our website's functionality and user interface, which will ultimately benefit you in the long run.

We understand that the delay in the availability of our products may have caused inconvenience, and we apologize for any frustration or disappointment this may have caused. We are taking steps to expedite the process of making our products available for purchase and appreciate your patience and understanding during this time.

Please be assured that our team is working tirelessly to ensure that your shopping experience with us is nothing short of excellent. We value your loyalty to our brand and appreciate your continued support.

If you have any questions or concerns, please do not hesitate to contact us. We look forward to serving you soon.

Best Regards,

Sussex Steam

New Website Link: https://williambennett025.wixsite.com/sussex-steam

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