Tony – I can only wish you the very best of luck, and my sympathy – HMRC were very difficult to contact – I waited hours on the phone to be put through, then time was wasted having to listen to endless pre-recorded messages. I was NEVER able to talk to the same person twice, so spent hours on the phone just explaining the situation, on some occasions to several people, having been transferred because I was 'talking to the wrong person'.
Their single contact number seems to route you different offices. Don't bother with their idiot online 'chatline" – its useless. It keeps you waiting "until an agent is free", then asks you to log in – while I was doing this, it repeatedly disconnected me and told me no agents were free. When I did finally get to a human being, I was told "we will write to you" – they never did.
I was recommended by a friend to get a financial advisor to deal with it instead of doing it myself. Then I asked what he would charge – It would have been cheaper to make a banknote bonfire.
All I could do was to make damn sure my figures were correct, and keep pressing HMRC – it took me about three years to get it all resolved. A worrying thing was that they make mistakes, but would not admit it, and also that they made repeated errors over a period of about three or four years.
An
Good luck – and don't let them steal your money.