Whilst not impossible, unlikely to be a faulty pot. Instead, check the internal ‘Min Speed’ trim-pot, from the manual:
![minspeed](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
I see the controller is fitted with a plug-in ‘Horse Power Resistor’, which has to match the motor. Check it’s the right size.
Dave