Posted by Samsaranda on 23/01/2022 11:21:51:
Martin
It wasn’t a smart meter that was involved in my daughters problem with BG, it happened about 12 years ago so was a bog standard meter, the confusion had arisen from when the houses were built, the developers plot numbers were not used for numbering the houses, different numbers were applied but BG were using the original plot numbers and were ignoring house numbers, therefore houses were getting bills for properties that weren’t theirs. BG should have checked the meter serial numbers but didn’t. Dave W
I had the exact same experience when I moved into a new property (three new properties on the site).
Took a long time and numerous meter readers before they managed to correct the records, fortunately not BG but other gas companies just as bad, they just would not beleive us when we sent them the meter information.
They thought we were in a block of flats rather than 3 detached properties.