Posted by Peter Spink on 22/01/2022 20:03:38:
Posted by Mark Rand on 22/01/2022 19:41:09
However, I suspect that without legislation, contract terms or a court order, disconnecting a domestic user's supply would be illegal.
Quite so.
With medical kit and freezers etc. this would never get past first base.
Disconnection may be unlikely but forcible installation by energy companies of pre-paid meters has become disturbingly common, not least because the overburdened courts system grants warrants far too readily and uncritically to energy companies.
My own very disabled parents were threatened with a warrant and a pre-paid meter when British Gas inadvertently stopped billing them for six months. In spite of my parents subsequently receiving a written guarantee [obtained by me] from BG that, since the admin error was entirely BG's fault, my parents could continue to pay in manageable monthly installments until the balance was cleared, and in spite of us afterwards paying on the button every month the amount agreed, BG suddenly turned nasty one day, reneged on their written promise, and demanded full payment of the outstanding amount in one hit or a warrant would be obtained for the installation of a pre-paid meter.
We could have afforded to pay the outstanding amount off in one go, but there was a principle at stake, and BG did not have the moral high ground. We took the matter to the energy ombudsman, who found in our favour, but this outcome was no help to us whatever since nothing changed at BG's end and they continued to threaten court action etc.
If my parents' condition had not been become so labour-intensive we might have continued to battle BG, but we became tired of doing so in the face of their bovine intransigence and the near impossibility of even getting hold of a rational human being on the other end of the phone, so the amount was paid off by us in one hit after all.
The message is the probability of an energy company actually cutting you off is probably very low, even when you have a smart meter, but energy companies can and do nevertheless behave very high-handedly at times, and the law is failing to protect many genuinely vulnerable people who find themselves on the receiving end of mistreatment by bully-boy corporations.