Is this an expectation management problem?
Bill hasn’t said where his set came from or how much it cost. The evidence suggests these are low-end countersinks of the type bought by DIY woodworkers. Cheap, with a high-risk they will too cheap for serious metal-work. No tears please if a set of 3-bits costing under £4 bought randomly off the internet turns out to be nasty! The purchaser took a risk, and the product failed to meet his expectations.
The expectation that hex-ended tools must be sized to a standard is also false. As far as I know, there is no legal requirement for these tools to be made to an ISO, BS, JIS or any other standard. These standards only apply if the seller claims the product is made to meet them. Did the supplier claim that: I bet not.
Trading Standards are fairly clear on who is responsible when purchasing goes wrong. Organisations are expected to have a competent person in charge of purchases: in a case like this it would be his fault if he bought an item without checking it met the standards required by his firm. Consumers are better protected by law in that they aren’t expected to be competent. Refund or replace if the product doesn’t meet their ‘reasonable’ requirements. If the buyer or seller don’t agree on what’s meant by reasonable, off to arbitration or the courts. In practice, at least in the UK, most sellers replace or refund without making a fuss. Though it mostly works reasonably well, the system is imperfect. Model Engineers are a case in point: we’re a customer group with some competences who buy as consumers. Having a few competences is a good start, but there’s more to competent purchasing than knowing a few reliable brand-names and assuming stuff. For example, a pro-buyer has to know when it’s necessary for him to insist on a specification like ISO1173. A Model engineer might assume incorrectly that was part of the deal: nope!
I notice Bill has done bought a tool-set with a specification! His Gühring Set has a DIN number on it, in the blur bottom left:
None of this confusion is new, certainly not a sign of the times. My memory of youthful tool buying is there was a lot of dreadful tat about. The Romans advised Caveat Emptor, and we Brits know not to buy a pig in a poke, because that might let the cat out of the bag!
Although honest trading is clearly most effective, there’s always a percentage of shady buyers and sellers who fink sharp practice is clever. One clue we might be dealing with an opportunist is him offering items that are unreasonably cheap or, just as alarming, with a very high asking price. Plenty of folk are fooled by ‘reassuringly expensive’! It’s not easy, and we are lucky to have a Nanny State looking after us.
Professional engineers do their best to dodge buying uncertainty by setting standards because specifications can be tested objectively. Purchases based on cost, brand-name, or previous experience can all be a con! Unfortunately purchasing to specification isn’t easy, and it tends to be pricey. I don’t have a big budget, and Model Engineers famously have very deep pockets and extraordinarily short arms.
What do I do myself? Mostly I buy mid-range tooling from reputable UK hobby suppliers, relying on their expertise to avoid too cheap, and protected financially by UK consumer law. ArcEuro do particularly well in this space, but I don’t expect top industrial tooling at rock bottom prices from them. Ditto Tracy Tools, for taps, dies, and drills. Others too. They provide good value for money in my lightly loaded workshop, but sometimes a job makes it necessary for me to go upmarket. I occasionally take a punt on ebay, so far without being sent rubbish. The worst tools I’ve ever bought all came from street markets and exhibitions. Consumer protection drops when the buyer actually sees the item: then we are held much more responsible for our decisions. If you buy in person, take extra care. Distance buying is safer.
My buying strategy turns out to have been excellent for bad reasons. Two years ago my mother’s failing health dropped my time for workshop fun by about 75%. Over the last 7 months I’ve been too ill myself to use the workshop at all, and the problem is ongoing. A tiny consolation is that I didn’t spend a fortune on the best tooling. Even better, I’ve told my children not to worry about the value of the workshop when I die. If it suits them to dump the whole lot in a skip, they can. Had I invested in an expensively tooled-up workshop, it suffering that fate would be heartbreaking.
Do loose fitting hex shafts matter? Not much in a basic DIY toolbox, perhaps only used once in a blue moon by a youngster to put up wooden shelves. Same tools much less satisfactory when lots of countersinking needs to be done, and especially so in metal. Robert points out that loose fitting hex shafts tend to chew up the driver, a quick way of wearing a good tool out. Curiously all of my metal-working countersink cutters have round shafts and I don’t care what diameter their shafts are!
Dave