Neil
I think your last sentence is the most likely scenario
The unit is an new and has never been used, I bought it some time ago from a dealer as 'ex display, faulty' (still has the original clingfilm stuff over its facia). I have connected two rotary encoders to it and both axes work, I can zero them and use quite a few other functions. Tomorrow I should get two magnetic encoder that I will put on my lathe but I doubt I would be so lucky to find that the default resolution will be correct for my scales.
There is no memory backup battery, the values are stored in the usual 8 pin EEPROM. The board has a 40 pin cpu and a few surface mount LSI chips which are probably proprietary so without information from the manufacturer I can only use trial and error techniques which so far have not worked.
The button that blanks the display is working electrically, but its calling up some function that is somehow corrupt. I think the 'personality' of the generic unit is held in an EPROM (the only socketed IC) which knows how many channels are used and whether its for a lathe or mill etc.
Nick, thanks for reminding me about Goodwin, I will call them and see if they are open.
Ian P