Shipping to the EU – beware!

[nigel jones 5Participant @nigeljones5]

Cant even get it into first gear – stuck in neutral! Having played email tennis with someone at UPS customer services (no names on their emails) and asking what/why/when etc they firstly explained that they could do nothing without the shipping number….that would be the line in big bold green letters which starts with Shipping Number (I kid you not). They then referd me to their request 16th March asking for "Documents". No emails from them whatsoever in March, so I asks What document". No answer to this, nor indeed to any of the specific questions I asked. Instead a few lines of waffle refering to me paying a return shipping fee. What Return shipping fee? Ive been asked to pay an Import Tax? Finally customer services have suggested I ring a department to sort it out…..you guessed it, Customer ruddy services! They even supplied a number to call, the very same number that I tried every day last week, waited what must have amounted to several hours on hold but no one ever answers. Do you thing they are trying to fob me off! I have requested a meeting with my MP to discuss this issue – not holding my breath!

[nigel jones 5Participant @nigeljones5]

Oops – not sure how that happened!

[SteviegtrParticipant @steviegtr]

I bought a 150mm rotary table on Amazon a couple of weeks ago. It was £127. I paid for the item & it said 10-12 days delivery. I thought it must be in the UK.

2 days later i received a mail telling me there may be import duty to pay. Also that if there was the seller would reimburse me the cost. The table arrived yesterday from Germany. Chinese made. Seems quite ok. On the note taped to the package it gave the value as 146 euro's. Item description, Air conditioning pump. Duty to pay . Nothing. So all good. I was expecting to have to pay something.

Steve.

[Author]

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