I've been a volunteer at the Portsmouth Repair Café for over a year and have thoroughly enjoyed it. I certainly haven't picked up on any of the negative or nervous vibes that seem to permeate some of these posts. We do a monthly café on a Saturday morning in a local church hall, with an occasional pop-up at Southsea Library.
The overall Repair Café organisation has been running for, I think, ten years now and the legal and liability issues are well established. As such I have not troubled myself unduly about them.
Broadly, the rule is that the owner must be present throughout the (attempted) repair. They sign a disclaimer beforehand acknowledging that success is not guaranteed, and that they accept the risk of further damage to the item. We don't repair white goods, collect and deliver, or take things away to repair. That said, we make exceptions in special cases subject to consent from all parties. After all, as my father used to say, rules are for the obedience of fools and the guidance of wise men.
All our volunteers stick within their own range of competence, but we have some very competent people and offer tool sharpening, jewellery repairs, fabric and needlework, clockmaking, cycle, electronic, software, electrical, metal- and wood-work repairs, and other specialisms. Each volunteer brings their own tools and such materials as they expect to need, and there is a central stock of commonly used things. We operate a booking system so it is often possible to diagnose and plan in advance. There is a very good culture of sharing experience, tools, materials, advice, skills and humour. New volunteers are offered the chance to buddy-up with somebody more experienced for as long as they want to before they fly solo.
I would say that most of our requests are for repairs to household electrical items, and we have a very good success rate with them. Those of us who tackle them all have knowledge and experience and we have no prima donnas, so seeking advice when needed is normal. The café owns its own PAT tester, and there are qualified and experienced testers among the volunteers, so electrical safety is taken seriously.
As its name suggests, it is a café, so it is as much a social occasion as a technical one, and we are kept well suplied with hot drinksand cake. I have yet to encounter a client who is demanding or unpleasant; on the contrary I have had many pleasant and interesting conversations while working. The café is self-supporting and is largely financed by donations from our clients.
Robin, I suggest that if you are interested you go along and have a look. If it appeals, give it a try!
George
Edited By Georgineer on 09/12/2022 17:45:45