Point taken, it's something I've had to pick up as I went, so probably as much my fault. My big issue is this, I have never in all my years, seen a finished product , that had a wobbly knurl. That being the case, I thought it a relatively sound assumption to make, that a professional engineer would take as given ,the need for a knurl to be straight and true.
I've just had another reply, after passing on the key suggestions that everyone's made. He got back to me and said the the knurl was formed first and then drilled and tapped. He also stated that the small wobble was caused by the pitch not matching the circumference and as a result it tried to climb on to the next row???? I had specifically mentioned in a pre-order email that the diameter could be varied to match the chosen pitch. To be honest though, I've never seen deviation side to side, caused by a non-tracking pitch. I don't think this was a pitch mis-match, I would guess that it was a forced deep cut that deviated the rows.
In addition to the info, he hasn't exactly been friendly or "customer focused", so I'll cut my losses, I'll be moving on to another company or just buying a cnc mill and making them myself. Who would think it could be so hard to get a standard everyday part made, without it coming out unlike any thumbwheel I've ever seen.
many thanks guys for all your help, much appreciated.
cheers, Nick.