Overseas Distribution to restart

[Gerard O’TooleParticipant @gerardotoole60348]

Posted by JasonB on 17/10/2020 10:09:23:

Gerard at the moment you are showing as having a Print only subscription to MEW, if you have only upgraded to digital in the last 24hrs it may take a day or two to become active.

I know i am showing as having an (expired) print only subscription. But I have paid for a digital subscription and it is not showing up. I have emailed to help@me.secureorder.co.uk but only received a generic reply with , strangely, a warning not to email again! So there is nowhere I can raise it other than here on the forum.

Any help would be appreciated

gerard

[JasonBModerator @jasonb]

Try entering your new subscription number rather than leaving the old one there.

[Gerard O’TooleParticipant @gerardotoole60348]

Posted by JasonB on 20/10/2020 10:11:17:

Try entering your new subscription number rather than leaving the old one there.

I have no new subscription number. That is the problem,

[JasonBModerator @jasonb]

Have you looked at your account here (very top of page "your account" ) or if you have not set one up then do so using the same e-mail address you used when taking out the subscription and it should show your subs number which can then be entered onto the forum for digital access.

Also check your spam folder as the confirmation e-mail with subs number may have gone there.

[Gerard O’TooleParticipant @gerardotoole60348]

Posted by JasonB on 20/10/2020 14:11:32:

Have you looked at your account here (very top of page "your account" ) or if you have not set one up then do so using the same e-mail address you used when taking out the subscription and it should show your subs number which can then be entered onto the forum for digital access.

Also check your spam folder as the confirmation e-mail with subs number may have gone there.

As you said in your first reply to me, the system only shows the expired print edition.

Perhaps best to cancel and refund me if you cannot fix it

[JasonBModerator @jasonb]

Gerard, I'm only a voluntary forum Moderator and can't do much in the way of Subscriptions but was just trying to help.

The system I can see your subs number on is the forum one that you would have entered, I cannot see any others so that is why I asked if you had setup that second subscription account not the forum account. Can you confirm if "the system" you mention is the link I posted yesterday or the one you get to from settings at the top of this page as they are separate?

[Gerard O’TooleParticipant @gerardotoole60348]

No problem Jason, not trying to blame you.

I was only posting here because the only email i received from subcription site says "Please try to avoid emailing us again unless it’s regarding a new issue as this may cause further delays".

There is no problem or urgency, I will try again next week if it is not resolved in the meantime.

Jason, Thanks for your time

gerard

[JasonBModerator @jasonb]

That e-mail would have been from you querying the problem. There should be another with confirmation and subs number that can end up in spam. Also as I said earlier it can take a day or so particularly if over a weekend as manual input is needed from part time staff but would have thought you should have got something by now. I have emailed editor Neil to see if he can sort it

[Neil WyattModerator @neilwyatt]

Posted by Gerard O'Toole on 20/10/2020 08:28:12:

Posted by JasonB on 17/10/2020 10:09:23:

Gerard at the moment you are showing as having a Print only subscription to MEW, if you have only upgraded to digital in the last 24hrs it may take a day or two to become active.

I know i am showing as having an (expired) print only subscription. But I have paid for a digital subscription and it is not showing up. I have emailed to help@me.secureorder.co.uk but only received a generic reply with , strangely, a warning not to email again! So there is nowhere I can raise it other than here on the forum.

Any help would be appreciated

gerard

Hello Gerard,

A digital subscription won't update on the system here for a few days as the payment gets processed.

You should receive a new number for the digital subscription by email which you will need to enter in your profile to view the archive. It will also give you access to your subscription issues through pocketmags.

If this doesn't sort itself over the next day or two, please email me with your details and I will ask someone to look into the issue for you.

neil.wyatt@mytimemedia.com

Thanks for your patience,

Neil

[Simon CollierParticipant @simoncollier74340]

I would like to thank a very kind member who sent me the 6 missing issues that were never sent to overseas subscribers, to complete my collection. He did not want even the postage.

Yesterday I had three issues of ME in the letterbox plus the Nov- Dec AME, so in a couple of days I received 10 model engineering magazines to read!

[Author]

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