Are you certain that the motor really is a new and unused item? Is the keyed shaft unmarked, or is there any sign of marks from nuts, washers or bolt heads around the feet mounting holes which may suggest it has been mounted and used before, resulting in some damage?
It came in a standard box, but Clarke products usually come in a Clarke marked box, however my nearest Machine Mart store does have a habit of always removing the original Clarke packaging and stacking almost all stock items on show in their store. Not sure if Power Tools Direct do the same.
Over the years I have had my fair shair of various shops trying to sell me what they claimed was new, but was clearly used. Items such as a car battery, caravan battery, mobile phone battery, torque wrench, and classic bike engine parts.
So although it's still fairly unlikely, it might be worth a close look for any signs your motor is not quite as new and unused as it should be.
But in any case, you are certainly entitled to a replacement or refund for a motor in that state.
Edited By Lathejack on 13/08/2022 23:07:30
Edited By Lathejack on 13/08/2022 23:12:25