I have long held a niggling suspicion that the NHS and other public services are in a pickle because successive governments of all flavours love to tinker, experiment, invent "initiatives" and play Cliche Bingo with them; rather than acting on advice from anyone – in those services or indeed within Parliament and the Civil Service – who actually understands the work.
The do have Parliamentary Select Committees that exist to inform and advise the policy-makers, but do the latter take that advice or is it lost in partisanship and balance-sheet games?
Unfortunately, unlike that other victim of the initiatives-brigade, education; the NHS is the victim of its own success. By cruel irony, it is helping "us" make more and more of us, all living longer but not necessarily in much better health because we survive the once-killer illnesses to allow the nastier, crueller ones at us.
To be fair though the NHS does recognise this, hence its various health advice, screening and vaccination schemes; while the 111 service is well-meant but might be worse than useless for the patients of an individual surgery that does not operate it efficiently.
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The quality does seem to vary considerably around the country, if this discussion is a clue to that.
I have had both knees replaced (in Dorset County Hospital, and before The Pestilence), assorted other bits sorted, various injections, blood-tests, screenings and the like; and always had very good care delivered very efficiently.
I have also had to use the 111 service, perfectly satisfactorily despite the usual torture-by-music common to all call-centres. Once when still in a lot of pain and difficulty moving after falling very heavily on a concrete yard the previous day. The upshot was an ambulance half an hour later, to take me for a hip X-ray.That showed nothing broken, but I still needed physiotherapy help and time for what was probably something torn, to heal.
(That fall was by tripping violently over a small step, and basically diving head-first across the yard, but luckily landing on my hip and shoulder, not my head. Had I fallen forwards and somewhat diagonally, I would have dived head-first into my steam-wagon chassis. Less far to fall but possibly causing serious head and face injuries from the many sticky-uppy, angly bits of metal, tools and so forth…)
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There is a very strange, looming headache for health services anywhere. It seems a lot of people are turning to all sort of quack-doctors, medical scare-stories, conspiracy-fantasies, and Home Hypochondriac Helps on t'Net; sources of no genuine medical value. So when the victims of these finally seek real help, it may have to be much more complicated treatment for diseases now well-advanced; a burden to both themselves and to the service.
See for example, Radio Times for next Tuesday (2oth): BBC R4, 12.04; The New Gurus – this episode sub-titled The Urine Man from its example of one such quack, who drinks his own for reasons presumably the programme will clarify. At dinner-time.
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The ringers on here may find the preceding programme, starting at 11:30, more edifying. In the 3-part Laura Barton's Music Notes that morning's episode will be about bell-ringing.