Next issue late?

[Peter Howell 1Participant @peterhowell1]

The new issue should have been out last Friday (20th). Is it running late? I've not recieved my copy yet.

[Peter Howell 1Participant @peterhowell1]

[Rod RenshawParticipant @rodrenshaw28584]

Neil posted a note about a 2 week delay in another thread.

Rod

[JasonBModerator @jasonb]

Assuming you are talking about MEW then as Rod says see here

[DMBParticipant @dmb]

Which mag?

ME no. 4652 (20/11 – 3/12) came today.

As an aside, Webuser came recently with a letter saying nxt copy will be final and readers being trfd to Sister mag., Computeractive. Wonder whats going on?

John

[Peter Howell 1Participant @peterhowell1]

Model Engineer – last one I've got was 4651 (6 – 19 Nov). John says his came today, hopefully mine will tomorrow.

Peter

[JasonBModerator @jasonb]

I got 4652 today.

[Jon LawesParticipant @jonlawes51698]

I'm hoping today, this will be the first of my new subscription! I've never subscribed to ME before, I feel like I've hit a milestone.

[Chris GunnParticipant @chrisgunn36534]

I am still waiting for a paper ME4652, did everyone else above get theirs?

Chris Gunn

[Peter Howell 1Participant @peterhowell1]

Mine has just come.

[Roderick JenkinsParticipant @roderickjenkins93242]

Came in today's post.

Rod

[Nicholas FarrParticipant @nicholasfarr14254]

Hi, yes my issue 4652 came in this mornings post also. Just waiting for the late MEW now.

Regards Nick.

[Oven ManParticipant @ovenman]

Posted by DMB on 24/11/2020 14:54:22:

Which mag?

ME no. 4652 (20/11 – 3/12) came today.

As an aside, Webuser came recently with a letter saying nxt copy will be final and readers being trfd to Sister mag., Computeractive. Wonder whats going on?

John

Computer Shopper from the same stable is also ending with readers being transferred to Computer Active

Peter

[duncan webster 1Participant @duncanwebster1]

Posted by Nicholas Farr on 26/11/2020 15:35:11:

Hi, yes my issue 4652 came in this mornings post also. Just waiting for the late MEW now.

Regards Nick.

same here

[Nick Clarke 3Participant @nickclarke3]

Still waiting

[Neil WyattModerator @neilwyatt]

For which publication Nick?

Paper copies of MEW 299 should arrive next week.

Neil

[Nick Clarke 3Participant @nickclarke3]

Posted by Neil Wyatt on 27/11/2020 13:50:24:

For which publication Nick?

Paper copies of MEW 299 should arrive next week.

Neil

ME 4652

Nick

[Gavin WhitelawParticipant @gavinwhitelaw12643]

Well, 1st December and STILL no sign of 4652. The subscription dept has no spare copies so looks like I am going to miss this one. WHAT is the point of a subscription if when a copy goes missing they can't supply a replacement? Also no answer on their FB page to a message left, nor a repy from the Editor when I emailed……They really are NOT good at customer replations.

[Peter Howell 1Participant @peterhowell1]

Posted by Gavin Whitelaw on 01/12/2020 13:42:44:

Well, 1st December and STILL no sign of 4652. The subscription dept has no spare copies so looks like I am going to miss this one. WHAT is the point of a subscription if when a copy goes missing they can't supply a replacement? Also no answer on their FB page to a message left, nor a repy from the Editor when I emailed……They really are NOT good at customer replations.

I had that a while back when mine went astray. You would have thought the subscription department would have access to any extras. What about all the ones that will be returned from newsagents. Sales must be very low at the moment.

And wasn't the editor having to appeal for recent back issues the other day and offering to buy them.

[Gavin WhitelawParticipant @gavinwhitelaw12643]

Yes, but they also siad in a previous issue how many old back issues they had – very strange! He hasn't replied to either of my emails, the Facebook page isn't monitored (obviusly), and the phone went to voicemail……Surely they print a few extras – OR could email the electronic copy. POOR customer service.

[JasonBModerator @jasonb]

If you look at the recent 299 thread you will see that they don't tend to get the surplus copies for a few weeks as it takes a while for the returns from newsagents to filter back. There is also the problem of the company that sells the back issues not being the same as the one that handles subscriptions. Long gone are the days when it was all based in one building, the fact they are also probably working from home now would make it hard to know what's in stock.

Add in the fact that none of the Editors are full time employees so you can't really expect them to be able to offer a 24/7 e-mail response.

Edited By JasonB on 01/12/2020 15:42:59

[Gavin WhitelawParticipant @gavinwhitelaw12643]

Fair enough JasonB but that does not excuse not replying to messages.

[JasonBModerator @jasonb]

see my edit posted just before you last post

[Gavin WhitelawParticipant @gavinwhitelaw12643]

No, I appreciate that but I contacted the FB page a week ago and no reply as yet. There appears to be NO contingencies for missing issues which is NOT good practice. Surely the print run is not THAT tight?

[Howard LewisParticipant @howardlewis46836]

Dare I try to introduce some reason to those threatening to cancel their subscriptions, to reduce their blood pressure?

In UK, as in many other countries, people are working under lockdown, or near, conditions. Working from home, so lacking facilities and staff, but not from choice.

This probably applies all the way from the Editor's desk through MTM, and the entire distribution chain right down to the person who delivers the magazine to your mailbox.

These are not normal times, so normal service cannot be expected, in my view. And that does not mean that I condone, or tolerate bad or sloppy actions; far from it. Just suggesting that some reality may be a useful quality.

Howard

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