Robert
I used to work for Electricity North West ( the equivalent for the North West of England of National Grid for you).
The letter you have shown does not say that your electricity voltage was low.
It is a standard letter to tell you that your supply will be switched off while they do some work on the network.
In your case it says it is to refurbish the low voltage overhead line network to bring it up to modern standards.
So unfortunately, that is not the cause of your problem.
Stuart