“New” digital subscription

“New” digital subscription

This topic has 2 replies, 2 voices, and was last updated 7 August 2013 at 13:29 by JasonB.

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7 August 2013 at 13:22 #38865
John Haine
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@johnhaine32865
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7 August 2013 at 13:22 #126379
John Haine
Participant
@johnhaine32865
So, for a while I have had a print + digital subscription. I thought I'd download the new App after the letter with my latest issue, and with some difficulty found the screen where you can activate digital access, input my subs number and surname and clicked Activate. Got a message saying "This subscription is not active". That's why I'm trying to activate it, dumbo!

Anyone else had this problem? Is there a way round it. Please help!
7 August 2013 at 13:29 #126382
JasonB
Moderator
@jasonb
John you say you have had Print + Digital for some time, it was only introduced a couple of weeks ago are you sure you don't have a print sub with free access to the existing digital archive?

When did you last renue?
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