NA Subscriptions: What’s Happening at ExpressMags

[Gone AwayParticipant @goneaway]

[Gone AwayParticipant @goneaway]

For at least a couple of weeks now all I get when I navigate off the home page at ExpressMags are “Server Errors”. Anyone else doing any better?

 

If it’s a site problem they’re taking long enough to fix it ….. or is it an indication of deeper problems?

[Jeff DaymanParticipant @jeffdayman43397]

Hi Sid,

 

Just FYI I spoke to a rep there “Catherine” about two weeks ago in response to some late/missing issues that were due. She seemed very eager to help fix the issues I was having. Certainly tried far harder than any other staff at Express Mags have in the past.

 

She was quite concerned that my emails to other staff had been ignored many times and did several things to try and sort that out, ie testing send/receive with my address, checking their spam filters, etc.  Turns out everything was working fine, but it looks like some staff did just plain ignore emails.  I didn’t push her on it though because she was genuinely concerned and trying to help I think.

 

Cheers Jeff

 

 

[Robert Miller 1Participant @robertmiller1]

I was able to access both the Canadian and US sites with no problems.

My subscription has been arriving fairly promptly and regularly.  

So far so good.

 

Bob

 

[Gone AwayParticipant @goneaway]

I was only aware of one site actually (expressmags.com). I get the home page OK but most links from there (for example the magazines in the left-hand column) give me the server errors.

 

It does this with both IE and Firefox.

[GorakParticipant @gorak]

Posted by Sid Herbage on 15/06/2010 00:54:53:

I was only aware of one site actually (expressmags.com).

 

That’s your problem, Sid.  You should be going to http://www.expressmag.com as opposed to expressmagS.com

 

[Gone AwayParticipant @goneaway]

Posted by Gorak:

That”s your problem, Sid.  You should be going to http://www.expressmag.com as opposed to expressmagS.com

 

(I got that by email …. dunno where the posting disappeared to here).

 

expressmag.com gives me the French language site. The only one I know of for English language is expressmags.com …. and that gives me the server errors.

[Keith LongParticipant @keithlong89920]

Hello Sid

Open the expressmag.com (no s) website – that is in french, but top right hand corner is the click on  option to change to english.

Keith

[joegibParticipant @joegib]

I think the full direct link is:

 

http://www.expressmag.com/en-CA/magazines/

 

Joe

 

 

 

Edited By joegib on 15/06/2010 15:34:18

Edited By joegib on 15/06/2010 15:35:17

[Gone AwayParticipant @goneaway]

Thanks, guys … I found it.

 

They must have initially set up a page in English at  expressmags.com (with the company name spelt “Expressmags” on that page) and then abandoned it and set up a new page under Expressmag.

 

They made the new site default to French (from the  root expressmag.com) with a tiny link to the English page rather than the defacto standard for Canadian sites of having a preliminary screen where the language selection is done up front. Given that these are the people who initially corresponded with me (and others) after the EWA transfer with a French only letter (not a “French-Letter” ), I guess I shouldn’t be surprised

[MikeKParticipant @mikek40713]

What is the proper procedure for dealing with subscription problems?  I renewed a while ago, but still have not received issue #167 (nor #168, but that maybe hasn’t mailed yet?).

 

Mike

 

Edited By Mike Kerna on 18/09/2010 17:48:52

[David Clark 13Participant @davidclark13]

Hi Mike

Contact Express mags.

I would think you should have had 167 at least.

regards David

 

[MikeKParticipant @mikek40713]

I contacted them a couple weeks ago and they said they’d send #167.  Still don’t have it, and Pennsylvania isn’t that far from Montreal.

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