It appears to me that the root cause of this and many similar problems is that ME and MEW current ownership is in the hands of a company purely interested in maximising profits and with no interest at all in customer service. My guess based on several bad experiences is that they pay peanuts and we get monkey service. In general this seems to be the way the world continues to go and I suppose even bad ownership is preferable to no ownership and no magazines. Oh, for the days when niche magazines were largely staffed by enthusiasts with some notion of customer service.
I have a great deal of sympathy for the editor who has to field most of the complaints. My only criticism of him would be that he spends too much time defending the indefensible but then the indefensible pay his salary so who am I to criticise ?
It is however interesting to compare the efficiency of the ME/MEW site with the Homeworkshop site , run by a couple of unpaid (except for first choice of QCTPs ) amateurs which receives constant and deserved praise, and even the odd donation. They have incorporated constructive suggestions into the site , usually very successfully . Usual disclaimer.
My main complaint would be the recent quality of the magazines’ content (I , to some extent , absolve the editor, who can only print what he gets) altho I bought issue 180 which showed improvement IMO with short articles which related to issues recently raised in internet forums. Was this coincidence ? Maybe DC should commission articles which relate to current issues ?