magazine

[SteambuffParticipant @steambuff]

I had to re-activate my subscriptions to see the latest issues….this is the second time I have had to do this in the past two week.

Uninstalling the app on my PC is not an acceptable option, as I would have to re-download over 200 magazine issues.

Can try to remove and reinstall on my iPad when I get home next weekend.

Dave

[Neil WyattModerator @neilwyatt]

Thank you for your Patience and feedback everyone.

All this will be shared with colleagues at MTM and with Pocketmags on Monday morning.

Thanks again.

Neil

[Enough!Participant @enough]

My MEW subscription is "inactive" too. I sorted all this out with them a month or so ago and got it straightened around but I guess it didn't last.

[Ray CreightonParticipant @raycreighton18996]

Hi,

Just logged in to my subscriptions and it show I have no subscriptions should expire end of year!

no wonder there is no MEW 246 issue.

Have emailed PM

Ray

[Neil WyattModerator @neilwyatt]

Diane and I have escalated this this morning and we hope for an early resolution.

Please be assured we ar doing our best to get this resolved. Your report are very helpful.

Thanks,

Neil

[Neil WyattModerator @neilwyatt]

It appears the problems have been caused by server migration problems.

Once these are sorted I hope the affected copies shouldl be reloaded and reissued to subscribers.

Neil

[John Stevenson 1Participant @johnstevenson1]

Posted by Neil Wyatt on 12/09/2016 11:08:12:

It appears the problems have been caused by server migration problems.

Neil

.

So will they fly back next spring ?

[JasonBModerator @jasonb]

No they fly faster than that.

Happy to report that Pocket mags is now working for me and hopefully the rest of you if not now then within the next hour or so.

If anyone is still having problems viewing their subs copy of 4542&3 after that can you report back either here or e-mail Neil

Edited By JasonB on 12/09/2016 11:59:58

[jimmy bParticipant @jimmyb]

Thank you, All sorted!

I have now got something to read.

[BazParticipant @baz89810]

Glad that Pocket mags is sorted, just the missing print copies to sort out now, still waiting for 4542 in North Hampshire.

[Neil WyattModerator @neilwyatt]

Good, it does appear to be sorted – I was waiting to here a couple of reports just in case.

Thanks everyone for maintaining patience and good humour, and helping with the reports that showed this wasn't an isolated issue..

John – Servers don't fly – they used to move majestically across the plains in vast herds, but now most of them are kept in server farms, but occasionally the urge to migrate is too strong and they escape.

N.

[Roderick JenkinsParticipant @roderickjenkins93242]

Posted by Baz on 12/09/2016 17:29:33:

Glad that Pocket mags is sorted, just the missing print copies to sort out now, still waiting for 4542 in North Hampshire.

I phoned the subscription department this morning. They're sending out a replacement.

Rod

[jimmy bParticipant @jimmyb]

Posted by Neil Wyatt on 12/09/2016 17:33:43:

John – Servers don't fly – they used to move majestically across the plains in vast herds, but now most of them are kept in server farms, but occasionally the urge to migrate is too strong and they escape.

that explains everything!

[Neil WyattModerator @neilwyatt]

Posted by Roderick Jenkins on 12/09/2016 17:45:31:

Posted by Baz on 12/09/2016 17:29:33:

Glad that Pocket mags is sorted, just the missing print copies to sort out now, still waiting for 4542 in North Hampshire.

I phoned the subscription department this morning. They're sending out a replacement.

Rod

I think once we have traced which bag(s) went missing replacements will go out automatically (I hope).

I should say the reason I've been trying to sort an ME issue is that poor Diane is having to organise all the last minute bits for MEX and get an issue of ME to press.

Neil

[BazParticipant @baz89810]

Any news or updates for those of us still waiting for 4542 to appear?

[George RayParticipant @georgeray48079]

My copy of 4542 still hasn't appeared I purchased a copy from WH Smiths just before 4543 hit the streets so I did see it. However a replacement copy that was supposed to arrive a week ago hasn't.. I'll talk to subscriptions about extending by one issue to make up for it since I don't need the replacement. 4543 arrived on time last week.

[Neil WyattModerator @neilwyatt]

I'll ask Diane for an update on replacements next week.

The missing copies were all in Hampshire and Dorset, I think, so probably Royal Mail lost a bagful or two.

N.

[JasonBModerator @jasonb]

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