magazine

[JasonBModerator @jasonb]

Alan

As you can see this is being dealt with too

Posted by Neil Wyatt on 08/09/2016 16:35:51:

 

This leaves the Pocketmags issue which we are trying hard to get sorted.

Neil

 

Edited By JasonB on 10/09/2016 07:24:59

[Mike WainwrightParticipant @mikewainwright87512]

The magazine was available for download on pocket and last Tuesday. I don't have a subscription so I pay for each one as it comes available

Mike

[JasonBModerator @jasonb]

Thanks Mike, seems the problem at Pocket |mags is for those with a subscription.

Looks like 4543 is available to buy now!

[Neil WyattModerator @neilwyatt]

Hello All,

On Friday Pocketmags were claiming that ME4542 was made available at 1am. It clearly wasn't and I have directed them to this thread.

They do not seem to believe it is a widespread issues and stated: "I’ve checked the subscription fulfillment and all of users got the issue so not sure where the problem is".

Clearly this isn't the case, it would help everyone if as many people who still have the problem make this explicit.

Please can everyone who has not been able to access ME4542 through their pocket mags subscription email me with a short email giving their subs number and that stating they haven't been able to access it.

Use this link:

neil.wyatt@mytimemedia.com

to make sure the email is copied to Pocketmags as well.

Has anyone tried contacting Pocketmags support and if so were they able to give you access to 4542?

Finally are subscribers able to access MEW 246 on Pocketmags?

Thanks for your patience.

Neil

[David ChambersParticipant @davidchambers66125]

MEW 246 is not accessible through pocketmags for me. I tried the offline viewer on my PC and through the website. Latest shown in both is 245. I can read 246 through the archive on this website.

[John HinkleyParticipant @johnhinkley26699]

For what it's worth – I get MEW246 OK on Pocketmags and have done since 7/9/2016 [see my reply to Ketan in this thread] and it also now comes up through this web site, but I don't know when that access started as my print copy came on Wednesday. It was indicated as available on 8th, but wouldn't display through the viewer until I just checked.

John

[Ray CreightonParticipant @raycreighton18996]

Posted by David Chambers on 10/09/2016 10:45:35:

MEW 246 is not accessible through pocketmags for me. I tried the offline viewer on my PC and through the website. Latest shown in both is 245. I can read 246 through the archive on this website.

Hi,

I also have not GOT access to MEW 246 just checked the offline reader.

Ray

[SteambuffParticipant @steambuff]

Hi

I can access ME4542, but I had to re-activate my subscription at PocketMags.

I cannot see MEW 246 on PocketMags (I have reactivated my subs)

Dave

[Gray62Participant @gray62]

I too have had to deactivate my pocket age account for ME but not MEW.

I emailed pocket age after my account went not active for the second time and they came back to me to say they had fixed the problem. What they actually did was add another subscription for ME, the original is still there showing not active, so not really a fix, more of a bodge

[jimmy bParticipant @jimmyb]

I can’t read MEW246 on pocket mags…

[Enough!Participant @enough]

MEW246 doesn't show up in my PocketMags Reader either. Par for the course though I think. Haven't relied on them for a while.

[jimmy bParticipant @jimmyb]

I can access it for £4.49!

Looks like another app that I'll be getting rid of……

[Neil WyattModerator @neilwyatt]

As I put in my comment earlier:

Please can everyone who has not been able to access ME4542 through their pocket mags subscription email me with a short email giving their subs number and that stating they haven't been able to access it.

As some of you may be emailing me under different names to your user names, I don't know who hasn't contacted me but it does appear that some people have posted here but not emailed me. if you are one of them please do as Pocketmags are starting to respond.

It seems they are telling people to restore their 'apps'. If they tell you this please try it and then let both them and me know if it works or not.

Neil

[David ChambersParticipant @davidchambers66125]

I have sent you an email in regards to MEW 246 not being available. Also mentioned that two issues I have read previously are now gone from my library.

David

[Neil WyattModerator @neilwyatt]

At least one person has found that 'restoring' the Pocketmags app has allowed them to download ME 4542.

Please could everyone try this and report back here?

Neil

[David ChambersParticipant @davidchambers66125]

Would you be able explain how to do this on a PC? Do you mean uninstall and reinstall?

I can;t see how this would help not being able to access the magazine through the pocketmags website?

David

[HOWARDTParticipant @howardt]

Just had to re-activate PocketMags subscription. Copy of 4543 there but no 4542.

[NIALL HORNParticipant @niallhorn50878]

I have not received my paper subscription copy of 4542 (in Southampton) and have purchased a one-off e-copy to get the Brooklands information

[Roderick JenkinsParticipant @roderickjenkins93242]

Just got back from a week away: No sign of ME4542 here in the north of Hampshire but MEW arrived safe and sound.

Rod

[JasonBModerator @jasonb]

Neil, I don't view it using an app, just look at their website and 4542 is still not there so can't be clicked to view in any form app or no app.

[jimmy bParticipant @jimmyb]

MEW246 is only available on my tablet and phone as a purchase. i have tried uninstalling the apps and still can't view it, its ok here to read it.

[JasonBModerator @jasonb]

I see that "my subscription" has been marked as Inactive, renewing my subscription does not seem to wark but their may be a specific reason for this in my case.

Could others who can't view the latest issues also check their subs status and see if they can renew and report back either here or direct to Neil.

When logged in go to My Account and then from the list down the left hand side select "My Subscriptions"

Edited By JasonB on 11/09/2016 19:43:32

[Gray62Participant @gray62]

I Had exactly the same issue as Jason, my subscription now looks like this after they 'fixed' the issue by adding another subscription (the top one) however after activation the ME 'credit print to digital' a third time, it has remained active, so they obviously have a problem with their systems.

I can however access 4542 through the app on my ipad and online on the Macbook

Edited By Graeme W on 11/09/2016 19:58:24

[JasonBModerator @jasonb]

Thanks Graeme, I have e-mailed them but don't expect a reply until Monday.

[jimmy bParticipant @jimmyb]

Just checked, it says my subscription is not active.

 

Edited By jimmy b on 11/09/2016 20:03:40

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