Macc Models

[Deltic007Participant @deltic007]

[Deltic007Participant @deltic007]

Hi,

Placed an order with Macc well over 1 week ago,No order no answer on the phone and no reply to emails,Are they still trading? There website looks OK but clearly no response of any kind.

Anyone else in the same boat?

Will have to contact my card people i don't get anything soon

mike

[nigel jones 5Participant @nigeljones5]

I know Joe has been very busy…needs to put in a few more hours me thinks!

[The Merry MillerParticipant @themerrymiller]

Had similar response a few weeks back.

I placed an order over the phone with the man himself for some BMS Hex.

A week later I received an e-mail saying he had none in stock but was expecting some in within a few days.

No further e-mails materialised nor phone calls from him despite sending him more e-mails. Tried telephoning him several times but each time got an answerphone message saying "no one was available to take the call".

In the end I sent him an e-mail cancelling the order to which again I received no response.

No money was debited from my account so the matter is now dead and he has lost another customer and no doubt will lose a few more!.

There are suppliers out there who give immaculate service unfortunately Macc Models doesn't appear to want to be one of them.

Len. P.

[1Participant @1]

I don't use Macc very often but I have always found them to be efficient. My last on-line order for some crush washers and other minor bits'n'bobs was submitted late on 24 April just gone, acknowledged on the 25th and I received the package on the 26th. Can't get better than that.

Jim

[mickParticipant @mick65121]

I can't say what the current problem with Macc is, but usually I get next day delivery on most things, screws, stock etc. On the whole very good service.

[Peter G. ShawParticipant @peterg-shaw75338]

I placed an order with them on Friday 09 March which was dispatched Tuesday 13 March. Can't say fairer than that.

Perhaps there is something wrong such as illness?

Regards

Peter G. Shaw

[Deltic007Participant @deltic007]

Well i have had to raise a dispute with Paypal now as there is just no reply.I will update all if i hear anything.

Very poor service and not the way i would want a business run.

Mike

[Dennis RaynerParticipant @dennisrayner52782]

My experience with Macc Models has been very good over the last 6 months. ALL of my dealings have been using the website and emails. Today I had a small problem with an order I placed today. I tried to ring to resolve but got no reply. Reverted to emails and the problem was fixed very quickly. Could he have a problem with his phone?

Dennis

[TerrydParticipant @terryd72465]

I have to agree with most posters that I have always had excellent service from MACC over a couple of years of dealing with them. Perhaps there is a temporary problem?

Best regards

Terry

[Deltic007Participant @deltic007]

mmmm

Seems most have had good experiences.

No reponse to the Paypal dispute or yet another email sent late yesterday.

Keep you all posted.

Mike

[Boiler BriParticipant @boilerbri]

Mike,

I have used him a few times and i have never encountered your problem. That said he could have had my parts in stock?

20 years ago people used to quote 2-3 weeks for shipping bits and bobs, to cover themselves. Today it seems, with all the technology that if nothing happens within 24 hours there is a problem.

Maybe he is on holiday, or ill or something else, or a victim of his own success and can not full fill orders as quickly as they come in, so plays for time by not responding. It is my experience that people do not like to give bad news out and feel that if they play for time they can get away with keeping people waiting.

Just my thoughts and experience.

Brian

[TomfileryParticipant @tomfilery]

Mike,

I had exactly the same problem a couple of years ago (recognise things could well have changed since then). I placed an order for some steel, payed by PayPal and then – nothing! I tried phoning and emailing several times – all to no avail. In the end, I raised a dispute through PayPal and got a full refund – though never any expanation as to why I never got any response from Macc.

As per other posters' suggestions, I'd allowed for sickness, holidays, etc., but was just ignored. Haven't attempted to deal with them since.

Regards Tom.

[Dennis RaynerParticipant @dennisrayner52782]

An update on my previous post – I ordered some fittings yesterday via the website at just after noon. The packet has just dropped on the mat 23 hours later. This has been typical of my experience of Macc Models over the last 6 months.

Dennis

[Deltic007Participant @deltic007]

Guys,

RESPONSE after My Paypal dispute!!!!!!

Latest update is that they are not taking calls due to loosing there voice after a Footbal Injury,My 1st email through there site was never received and they don't have an answering machine,so who i left the message for on there number is anyones guess,They could have at least emailed me! But no.

Funny how i get a response straight after raising a Paypal dispute,Turns out they also claim that a globe Valve i ordered comes from another supplier (steamfittings.co.uk) who is out of stock.They have the cheek now to try and not sell me the valve as they know if they split the order they will have to stand the extra carriage.

I feel totally let down by this mob and i get the feeling they carry very little stock and just take orders and buy in cheaper to make a few quid,I may be wrong but loads of people do this to make money these days on ebay.

The saga rumbles on.

Keep you all posted,Some may agree with me some not but it is all good info to have feedback on suppliers.

Mike

[MACParticipant @mac53652]

I've bought quite a bit from MaccModels and must say I've always been pleased, not that this helps Deltic007 (hope you get sorted).

One thing that I do watch out for with MaccModels is postage. If I want to order something heavy (say a 1" square piece of brass bar), I try to offset the carraige costs by stocking up on items such as metal bar – items I am not really in need of, but are never lost. Twice now he's not had the item I actually placed the order for and justs puts a note on the invoice saying "out of stock". So I end up with loads of things, none of which I need, and a hefty carraige charge – and still lack the item I actually placed the order for.

So now I put a little note in the order to say either send everything or email me if an item is out of stock. Just thought I'd mention it.

Hope he sorts you out Deltic – internet shopping is wonderful until you get a problem like this. Mike.

[Ian FowkesParticipant @ianfowkes89537]

I've had mixed experiences with Macc Models, they've always delivered in the end but it sometimes takes a while – 5 weeks in the case of the last order I placed with no response to emails while I was waiting. I continue to use them because I do find their material prices competitive, particullarly with orders large enough to offset the postage cost.. subject to the point raised in the previous post by MAC!

Ian.

[nigel jones 5Participant @nigeljones5]

For the record…there is no 'they', nor are they a mob. This is run by one young chap by the name of Joe. In order to keep prices down he keeps his overheads down so he does all the work himself. I can assure you that he keeps as much as he can in stock, and you wouldnt believe all the stuff he has bought in specially for model engineers who then dont show up to pay for it! I cant comment on poor comms, he usually answers emails. Im just a regular customer of his. He has been very accommodating with me, but his prices more than offset the odd niggle. There used to be an answering machine but most of the messages were not orders, and if your a one man band orders are what matter.

[Sub MandrelParticipant @submandrel]

> 20 years ago people used to quote 2-3 weeks for shipping bits and bobs,

Luxury! I grew up with "allow 28 dfays for delivery and I am well away from pension age!

Neil

[Deltic007Participant @deltic007]

Nigel,Neil,

Thanks for your comments but i am afraid this is a fast paced modern life now and only the best win,I appreciate now he is a 1 man band set up.So am i, and i reply to all my mails & calls within 12hrs.I stock everything i sell and i strive never to let anyone down,Whilst holding down a full time job as well!

If this chap is stretched maybe it's time he held his hand up and got help,With 2 million unemployed and government throwing money at employers there is no excuse.

There is no defence for poor service.

Mike

[Deltic007Participant @deltic007]

Update 3 weeks on from order date.

all materials now arrived but not without problems.Buyers beware.

saga over and I will never shop from them again.

Mike

[julian atkinsParticipant @julianatkins58923]

i must wrote in defence of joe and Macc models as i think Deltic007's comments are very unfair. ive been in this game long enough to know of long delays in ordering stuff with Reeves at Marston Green etc for items they have listed in their catalogue but which werent in stock. i have used Macc models a number of times and have always had a reply to my emails and joe has been very helpful in cutting stuff up for me and the postage and packing has always been superb. it takes along time to build a loco, and its not difficult to order well in advance, which is what i always do. i would happily use Macc models again and again. the quality of his materials is excellent and very competitive prices.

i remember visiting the trade counters of some of the more well known suppliers with lists of my requirements and often i would end up with only half the items on my list! expecting same day type service is in my opinion unrealistic unless you are prepared to pay a hefty premium for such a service.

cheers,

julian

[Peter G. ShawParticipant @peterg-shaw75338]

Well said Julian, you said it better than I can. I also think Deltic007's comments are unfair, especially as he says that he also runs a business in which case he should be aware of supply line difficulties.

For what it is worth, living in a rural area, mail order is often the only way to get materials and so it is a case of ordering, in advance if possible, and then waiting.

We do have an excellent hardware shop in the nearest town whose prices compare reasonably well with the bigger chains, but as I have discovered recently, for slow moving parts they only stock one item, and then order a replacement when the one item is sold. However, even for items they do not stock, they will order up specially, hence delays tend to be normal here. This, of course, leads to the situation where I carry spares of parts which I know will eventually fail and have to be replaced: thus I am seldom caught out.

Regards,

Peter G. Shaw

[Peter G. ShawParticipant @peterg-shaw75338]

Interesting other side of things.

This morning, or maybe just after lunch – can not remember, I placed an order. Ok, only two items. I received an acknowledgement timed 13.20 and an update advising despatch timed 16.26.

Well done MACC Models.

Regards,

Peter G. Shaw

[Peter G. ShawParticipant @peterg-shaw75338]

Even better, the order arrived this am. Not bad, less than 24 hours from ordering to delivery.

Regards,

Peter G. Shaw

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