Posted by Bo'sun on 13/03/2023 10:22:39:
Nothing wrong with being picky when it comes to splashing the cash.
Ketan must have a good relationship with suppliers, as the ARC keyless drill chucks are similar in price to RDG, Chronos and Warco.
Originally, when we started selling keyless drill chucks over ten years ago, return rate/rejection rate from end user customers was high (more than 3 returns within a short period of time). At the time, we had less understanding of the 'use of keyless chucks'/ pros/cons, quality of components and assembly. So we stopped selling them, and looked for alternative manufacturers paying attention to consistency, quality of components used and acceptable accuracy. After checking a few manufacturers, we settled on the factory we currently use.
Thereafter, return/rejection rate from customers has been very low, combination of product assembly issue and customer failing to understand the over tightening effects of a keyless chuck over time on certain (not all) repetitive jobs which require such chucks to be loosened and re-tightened in between the repetitive jobs, to avoid seizures of keyless chuck mechanism…. regardless of the chuck being made by ROHM or an other. However, I would quickly add ROHM will be more consistent and robust then most, due to the consistency of assembly and quality of components used. (I can see some readers suggesting that that is rubbish , and you are of coarse entitled to your opinion)
Nowadays we have a greater demand for keyless chucks from industrial customers (mainly 13mm and 16mm) resulting from word of mouth and regular procurement for these chucks, so we have to be consistent with the product we supply. However, we have been out of stock for all sizes because the factory we use ran into financial difficulties. I understand that a new investor has taken over the factory a few months ago, and I have been advised that our orders will be completed within the next two weeks and then shipment will take place. I would expect that we should have availability by mid-May this year.
Our buying agent has requested a meeting at the factory, which is expected to take place soon. If the factory delivers as stated, and provided we are happy with the factory visit – i.e. we get confidence in the factories future prospects, we will continue to work with them.
If the factory fails to supply, it will be pointless to have a meeting, and ARC will withdraw from selling keyless drill chucks, as current alternatives are outside the scope of our requirements.
Please accept our apologies for the inconvenience caused by the lack of availability from ARC.
Ketan at ARC