I would offer a counter argument:- Once set up, the cost of the forum is mainly hosting cost and advertising management overheads (paid for by the advertising!), unless you pay for decent forum software (WordPress not included). The hosting cost is trivial for a forum of this size and traffic and can be paid for by the advertising…
Mark explains exactly how a website should fund itself in theory, and many achieve this in practice. But we all know that theory and practice have a nasty habit of parting company!
There’s bad history behind where we are at the moment. Briefly, the original MyTimeMedia forum was bespoke, and although it had done a good job inexpensively for several years, many thought it looked old-fashioned, it didn’t support small screen devices, was very difficult to maintain, and was impossible to change.
Mortons inherited the old forum as it approached end-of-life. MyTimeMedia had already decided it had to be replaced, but I don’t know how complete their plan was; Mortons may have started afresh, or they may have implemented MyTimeMedia’s plan.
Whatever, most of the work was contracted out, not cheap! Two third-parties, one paid to migrate the old-forum’s posts to a WordPress compliant database, the other paid to convert the old forums look and feel into WordPress templates. I suspect that the look and feel part was considerably harder than expected, and the job was never completed satisfactorily. There was some kind of commercial dispute, like as not costly lawyers involved, but it ended with a parting of the ways. Mortons were left holding the baby on a money-pit project. Huge delays, lots of sunk money, and salaried staff diverted to fixing the new forum – many man-months.
Having finally got the look-and-feel working in-house (with many small defects), very serious performance problems were encountered. Not sure of the exact root cause, probably several overlapping problems, but Mortons paid to increase network and server capacity, and I think paid to change database, and paid consultants to look at the WordPress configuration. Caused another long delay involving several pricey people. When a month at minimum wage costs £1600 plus tax, NI, accommodation and a long list of other overheads, this soon adds up to big money. I hesitate to guess the total cost of the new forum, could be well over £100,000 before go-live. And the forum is still costing money – the recent performance problem has soaked up time and money. My guess is the forum is deep into the red, and not paying its way.
Although moderators are free, the webmaster and IT support team are paid. In return Mortons get advertising revenue and a forum that attracts newcomers to buy the magazine. We have no idea what the value of this is.
Colin identifies another risk. It is that many firms, believing fora to be unprofitable or old-fashioned, simply point folk at a social media site like Facebook or GroupIO etc. These are dirt cheap! They also have many disadvantages. Unfortunately the switch to social media is often done on principle, not after rational consideration. ‘Dirt cheap’ is much easier to comprehend than customers, public footprint, growth opportunities, futures and other slippery benefits. Colin says Kelsey’s existing sites are all social-media. Whether or not Kelsey management understand the pros and cons of that is moot. They could easily shut us down by mistake.
All speculation: I have no data. As explained above, I have reason for believing the forum to be in deep poo financially. But it also has a large user base (many lurkers) and valuable content provided free by members and moderated by unpaid volunteers. Thus there is a strong case for keeping the forum going, but these are difficult times, and I guess the financials are against us. Neil understands the benefits but he may not be able to sway new owners looking critically at the value they’re getting, and the likely cost of keeping this somewhat unstable beast running, particularly as its feature shortcomings are somewhat off-putting: we lost a lot of regulars! The old forum bit the dust partly for cost reasons, and I guess the new forum didn’t fix that as intended: the project went pear-shaped! Therefore the new forum is in danger.
Beware blaming WordPress. May not be the best but it does cover small, medium and large sites. Albeit clunky WordPress off-the-shelf does simple stuff fairly easily, but, although it scales up, configuring WordPress rapidly gets into grown-up software engineering. Many gotchas. For example, lots of plug-ins available, but these are often feature packed for small users rather than efficient. The off-the-shelf noddy database that’s good enough to service small content to a tiny user base has to be replaced with a performant database, designed carefully, and maintained by an administrator. The bigger the load, the more the database needs to be high-end, and this gets very expensive. As does beefing up the server, first just a bigger box, then maybe a cluster. Ditto the network, moving from a single network card to multiple redundant connections via an internet accelerator, that being the tip of a tuning iceberg involving cache settings and much else.
Though the forum isn’t massive by internet standards, it’s big enough to require special attention to design and configuration. May explain why development of the new forum was so difficult: someone assumed it was small enough to be within basic WordPress range and it’s not! When performance can’t be fixed by patching a few bottlenecks, the whole design has to be reworked, and upgrading everything piecemeal takes forever and costs a fortune. Free plug-ins that work perfectly with 10 concurrent users slow down exponentially as more users join, so plug-ins have to be replaced, often with paid-for versions. Nasty difficult to diagnose devil in the detail stuff. And time is money!
Dave