Posted by HOWARDT on 28/04/2021 21:49:20:
I placed an order about four weeks ago for some stainless sheet and bar. Ordered Sunday received Thursday all as ordered. So not all negative or was I just lucky.
I think the majority of people get what they order, it's just that judging by their ebay feedback lots don't and when that happens they aren't bothered about rectifying the matter.
When you sell stuff on line, things go wrong, stuff gets lost or broken in the post, sometimes you make a mistake, what marks a good business out from a bad one is not that the issue has happened, but how it is dealt with. It appears that this company have decided not to bother with this aspect of their business, either because they lack the aptitude or the inclination, or because they've judged they can get by just fine by not bothering.
If you pay for your order via paypal or a credit card, you'll likely get your money back so if they happen to be the cheapest, one may judge that it's worth the gamble. You can soon waste a lot of time chasing stuff that hasn't arrived and filing claims through pay pal etc though, and i'd also prefer to give my money to a company that doesn't hold me in contempt by messing me about and then not bothering to make any attempt to rectify this.
you pays your money, you takes your choice, as they say.