On
17 November 2024 at 14:49 Vic Said:
Some Axminster chucks have a lifetime warranty.
…
Nothing wrong with Axminster’s lifetime guarantee, which is typical of the breed, but as always read the Terms and Conditions to find out what’s actually covered. What vendors mean by the word ‘lifetime’ is rarely as generous as a customer might hope! In this case:
Axminster Tools agree to repair or replace components without charge for any defects due to faulty material or workmanship, provided that:
- original proof of purchase is available (invoice, sales receipt etc)
- the chuck has not been modified or altered in any way whatsoever
- the chuck has not been subjected to misuse, negligence or accident
- the chuck has been used in accordance with the instructions
- an inspection will be carried out by a qualified servicing engineer at Axminster Tools whose decision will be final
And the requirement to use the chuck “in accordance with the instructions” also makes the guarantee less than universal: If after prolonged use you should detect wear in any components or you should lose an item, replacement parts can be purchased direct from Axminster. In other words, lifetime cover only applies if the customer keeps the chuck in good working order. Which I think is reasonable.
I’d describe Axminster’s guarantee as decently reassuring. It’s neither empty promise or sooper-dooper cover-all. If I was into wood-turning and needed a new or better chuck, I’d be tempted. But not because I think “Lifetime Guarantees” mean much. Read the Ts and Cs.
Now I have to do some work!
Dave