Hermes and couriers

[Roderick JenkinsParticipant @roderickjenkins93242]

Mis-delivery is not necessarily totally the fault of the courier. We have had a lot of stuff left with our neignbour when we have been in. A few weeks ago I was looking at Google maps and noticed that the house numbers of ours and our neighbour's houses were switched (we are xyz and they are xyzA). A correction to Google was accepted and all is now correct.

Rod

[KWILParticipant @kwil]

I had an Amazon parcel "delivered", "handed to resident" late one evening. Not true, stuffed under a 5 bar gate that leds to my garage, no attempt to go anywhere near the front door.

Amazon have now altered my delivery instructions that any parcel must be handed to me personally.

Edited By KWIL on 16/03/2022 10:57:10

[Tony Pratt 1Participant @tonypratt1]

Posted by KWIL on 16/03/2022 10:56:50:

I had an Amazon parcel "delivered", "handed to resident" late one evening. Not true, stuffed under a 5 bar gate that leds to my garage, no attempt to go anywhere near the front door.

Amazon have now altered my delivery instructions that any parcel must be handed to me personally.

Edited By KWIL on 16/03/2022 10:57:10

Good luck with that!

Tony

[robjon44Participant @robjon44]

I apologise as I have mentioned this before but once upon a time I needed a 2 jaw chuck as I was tasked with doing a large batch of very flimsy round items of aluminium & steel about 4" in diameter, so obviously needed an all enveloping grip & they don't come much more all enveloping than a 2 jaw with soft jaws clamped on a piece of 0.030" packing & bored to suit, I came upon such a thing on Ebay for sale from a gentleman who was a woodworker & had no use for it, long story short we agreed a price & he sent it off by Hermes, on the day it turned up the courier threw it up my drive, I was at home, the doorbell was working, I shudder to think what would have happened had the sender not built a custom crafted box around it fastened together with very large woodscrews, so no I wouldn't employ Mr Hermes ( & yes I know he has changed his name this very week ) even if I was able to pay him in bright steel washers as my dad was prone to say, or am I being judgemental?

Bob H

[john halfpennyParticipant @johnhalfpenny52803]

On the other hand, I have just had a Hermes delivery which was quick and in good order – but our regular delivery person is known to be careful and reliable.

[Nick WheelerParticipant @nickwheeler]

And on another hand, I prefer any bloody courier to the utterly useless Parcel Force.

[SillyOldDufferModerator @sillyoldduffer]

Posted by Nicholas Wheeler 1 on 16/03/2022 15:53:50:

And on another hand, I prefer any bloody courier to the utterly useless Parcel Force.

Is this a geographical thing? I've been getting stuff from Parcel Force, Hermes, and the other usual suspects for years with only two or three failures. When my daughter lived with me she got up to 4 parcels a day, also without hassle.

Another explanation: apart from telling lies I'm completely pure of heart and free from sin. Obviously the rest of you are being punished for evil living and your wicked ways. Couriers are Marley's Ghost in modern form, and, like Scrooge, you're all being warned to reform before it's too late.

Dave

[HOWARDTParticipant @howardt]

I think the majority of us have no problems with delivery of items in most of the UK. Even those who live in the distant highlands probably receive everything eventually as they probably know the final delivery person very well. It is only the minority who complain because it has all gone ***s up. My most recent loss of delivery was due to the parcel getting lost at its first warehouse which was highlighted almost immediately allowing almost instant refund. Let’s all go back to shopping on foot at our local stores.

[Anthony KendallParticipant @anthonykendall53479]

Posted by HOWARDT on 16/03/2022 18:33:35:

I think the majority of us have no problems with delivery of items in most of the UK.

Quite so!

[OldironParticipant @oldiron]

Posted by KWIL on 16/03/2022 10:56:50:

I had an Amazon parcel "delivered", "handed to resident" late one evening. Not true, stuffed under a 5 bar gate that leds to my garage, no attempt to go anywhere near the front door.

Amazon have now altered my delivery instructions that any parcel must be handed to me personally.

Edited By KWIL on 16/03/2022 10:57:10

We have had the same thing happen to us several times. Amazon has notes on our account that parcels must not be left on doorstep as the house is open to the road. We sent them pictures from our security cams and they said it would be sorted. Now been going on for 2 years with their Hermes deliveries. Only 2 weeks ago another parcel left on the step. I actually confronted the driver as I was in and saw him approach the house leave the parcel without ringing the doorbell. All I got was a shrug and he turned round and walked off. As far as I am concerned these drivers are just a lot of lazy so & so's.

regards

[HowiParticipant @howi]

No! not lazy, but under extreme pressure to deliver far too many parcels in too short a time. This leads to delivery drivers taking the least path of resistance – it's human nature.

[SamsarandaParticipant @samsaranda]

Old iron, we have the same problem with Amazon, we find parcels left on the door step and email received saying item handed to resident. I assume that the reason for this happening is that the delivery person doesn’t have the time to give the service they are required to because Amazon load them with a huge volume of deliveries and they have to cut time somewhere or else they would never finish their days round. Dave W

[Nick WheelerParticipant @nickwheeler]

Posted by SillyOldDuffer on 16/03/2022 16:50:58:

Posted by Nicholas Wheeler 1 on 16/03/2022 15:53:50:

And on another hand, I prefer any bloody courier to the utterly useless Parcel Force.

Is this a geographical thing? I've been getting stuff from Parcel Force, Hermes, and the other usual suspects for years with only two or three failures. When my daughter lived with me she got up to 4 parcels a day, also without hassle.

Parcel Farce haven't managed to deliver a package here for years. There have been occasions when I've been standing by the door to see them quietly push the 'I've got better things to do than ring the door bell and wait a few seconds for you to answer the door' card through the letter box.

The the 'service' got even worse, because it used to be possible to walk a mile down to the sorting office and collect the package within a couple of hours. Now it's a minimum of 24. They aren't kidding about that minimum; get there any earlier and you'll be making another trip tomorrow so as you learn your lesson. And they don't bother putting the date, let alone the time on the card just to add to the challenge. It's like this so that they can eventually do away with all the expensive drivers and vans, and just get the ordinary postman to deliver the 'You had better come and collect your parcel soon, before somebody steals it' card.

Foreign deliveries are even trickier, since they moved that distribution centre from Gillingham(about 3miles away) to Crayford. Yes, the card gives you the option to reschedule, but they won't give even a suggested date unless you pay extra for it. In advance. when they've already proved they don't do what they've been paid to do.

I'd have to swap to Workshop Anglo-Saxon filtered through Chathamese to accurately describe my considered opinion about this, but this forum is supposed to be civilised.

[Nick WheelerParticipant @nickwheeler]

Posted by Oldiron on 17/03/2022 09:51:43:

We have had the same thing happen to us several times. Amazon has notes on our account that parcels must not be left on doorstep as the house is open to the road. We sent them pictures from our security cams and they said it would be sorted. Now been going on for 2 years with their Hermes deliveries. Only 2 weeks ago another parcel left on the step. I actually confronted the driver as I was in and saw him approach the house leave the parcel without ringing the doorbell. All I got was a shrug and he turned round and walked off. As far as I am concerned these drivers are just a lot of lazy so & so's.

That's his Parcel Farce customer relations training, mixed with the real world disadvantage of only getting paid for parcels that don't return to the depot. I bet his van was blocking the road too. They do that because it annoys even more people for no extra effort on their part.

[HopperParticipant @hopper]

Posted by Howi on 17/03/2022 10:06:37:

No! not lazy, but under extreme pressure to deliver far too many parcels in too short a time. This leads to delivery drivers taking the least path of resistance – it's human nature.

That right there is the crux of the problem. Many delivery drivers are "gig economy" contractors who are required to deliver a massive amount of parcels in a short time for not very much money. Many are lucky if they make minimum wage. You get what you pay for.

The sooner we move away from the "gig economy" and back to a fair day's wages for a fair day's work, the sooner the problem will be alleviated.

[Mike PooleParticipant @mikepoole82104]

Our local man is obviously a good guy, my neighbour has asked Hermes to leave parcels obscured by a shrub but if it is raining or half term when the kids are around he knocks to ask me if I mind accepting the parcel for them, I am happy to do so and my neighbours reciprocate on the odd occasion when they are in and I am out. It works well for us but some friends accepted a bicycle for their neighbour who turned out to be away for two weeks so they were stuck with a bicycle and nowhere to store it.

Mike

[Harry WilkesParticipant @harrywilkes58467]

Posted by Hopper on 17/03/2022 10:29:06:

Posted by Howi on 17/03/2022 10:06:37:

No! not lazy, but under extreme pressure to deliver far too many parcels in too short a time. This leads to delivery drivers taking the least path of resistance – it's human nature.

That right there is the crux of the problem. Many delivery drivers are "gig economy" contractors who are required to deliver a massive amount of parcels in a short time for not very much money. Many are lucky if they make minimum wage. You get what you pay for.

The sooner we move away from the "gig economy" and back to a fair day's wages for a fair day's work, the sooner the problem will be alleviated.

Agreed but then everyone will be complaining about increased prices !

H

[OldironParticipant @oldiron]

As far as I am concerned these "lazy so& so's" are paid to ring the bell & deliver the package. They take on the job so make a contract to do just that. Its a pity the wages are so low but they still get paid to deliver the package not leave it in plain site of the road for all & sundry to see with no attempt made to ring or knock the door. That gives opportunity to the doorstep thieves. Then all we land up paying more for items.

regards

[SillyOldDufferModerator @sillyoldduffer]

Intriguing: people whose deliveries are persistently satisfactory, and others where deliveries often go wrong.

Natural enough to consign whole organisations to hell if they let one down, but unfair on 'Parcel Farce and Herpes' if they successfully deliver millions of parcels to other customers!

I suspect consistent poor service is a local problem. No idea what. When I worked for a living, trouble was caused by corporate setting national pay rates that were too low to attract good staff in expensive areas. This might be a problem in Chatham which has to compete with London pay-rates. Or it might be they're struggling with poor infrastructure because they can't afford an efficient new logistics centre in an area where the price of land is sky high.

Mismanagement is another strong possibility – difficult to do well, and many managers struggle. I'd say bad and indifferent managers massively outnumber the good! Quite easy for bad management to trash a service, either by being too soft, or too hard. Untrustworthy bully-boy martinets are the worst because they alienate the entire workforce and cause bitter resentments that take years to put right – if ever.

In my experience the workforce is rarely the root cause of major difficulties: they tend to react to provocation rather than set out to cause trouble. There's almost always a history of bad behaviour or malfunction such as when companies are badly stressed by staff shortages, high costs, failing to compete due to low productivity, bad investments, poor strategy, bad planning, ineffective risk management, legal changes, trade wars, or are being asset stripped. One exception is small 'c' conservatism: many a British workforce welded itself to comfortable old ways and fought change tooth and nail despite clear warnings it wouldn't end well!

Stupidity is always possible: customers, work-force, management, owners, accountants, shareholders, banks, governments, politicians and voters have all got it badly wrong at one time or another!

Don't know why an organisation like Parcel Force should work well for me and not for others. It's another mystery!

Dave

[David-Clark 1Participant @david-clark1]

Hi Silly Old Duffer.

Yes, bad managers are everywhere. Few, like me are good managers.

I have had couriers, probably Hermes, who could not speak a word of English.

I had a parcel from the USA at least 20 years ago, it disappeared, the driver said he had delivered it but could not remember where. I got ot a replacement about a month later but I know the driver had to pay the $270 out of his own pocket.

my bungalow is hard to find but I probly lose 1 out of 10 parcels, usually `Hermes and EBay combined.

Amazon parcels usually arrive ok but 1 or 2 have gone missing.Most drivers for Hermes are usually foreign.

[V8EngParticipant @v8eng]

On Monday a van containing Amazon parcels was stolen from the shopping parade in a local small town!

Edited By V8Eng on 17/03/2022 21:19:01

[Anonymous]

Maybe someone thought it was easier to deliver his own!

[GreensandsParticipant @greensands]

I have not used Hermes since they changed their name to ENRI but it would appear that they no longer accept Paypal as a means of payment. If this is the case and I would prefer to use a courier who does offer this method payment can anyone recommend some possible alternative services.

[EmgeeParticipant @emgee]

Posted by Greensands on 01/08/2022 20:19:21:

I have not used Hermes since they changed their name to ENRI but it would appear that they no longer accept Paypal as a means of payment. If this is the case and I would prefer to use a courier who does offer this method payment can anyone recommend some possible alternative services.

Check on this site, plenty of choice but I haven't checked for paypal acceptance.

**LINK**

Emgee

[GavlarParticipant @gavlar]

Evri does use paypal.

I've used them twice in the last fortnight, paid for 'next (working) day' delivery and one one of the parcls was deivered on a Sunday, so better than next day.

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