Hermes. A Company in Total Confusion!

[Harry WilkesParticipant @harrywilkes58467]

Talk of the devil driver just turned up with an order that the wife placed yesterday 16.00 ish

H

[Martin WParticipant @martinw]

Ordered some bits and pieces from China, not engineering related. The company supplied a tracking number and using this I was able to see the progress of this order across China, transit to the UK and arrival at the Slough depot of the shipping company where it was scheduled to be picked up for delivery by Hermes once it had cleared customs etc. The day after clearance I received an email from Hermes stating it was going to delivered the next day between 10:00 and 11:00. GUESS WHAT the door bell rang at about 10:20 and the Hermes man was there ready to hand me my parcel and take the now obligatory picture. Problems none, service spot on, well done Hermes in this case. No vested interests in this or any other courier company, Just a satisfied customer, but waiting for the cock up to strike.

Martin

[Mike HurleyParticipant @mikehurley60381]

Just for a bit of balance, we have had things delivered several times recently (including yesterday) by Hermes without any problems at all – on time, kept informed and a really pleasant lady who delivers stuff.

Perhaps there are just some regional issues with lack of staff as is affecting everything else? I'm obviously sorry for people who have had major problems though.

[Chris GunnParticipant @chrisgunn36534]

I have to say my experience with Hermes recently is spot on, I have been decluttering via Ebay, and almost all of my sales have been shipped via Hermes, without any problems. I do book and pay for my shipment on line direct with Hermes, and the stuff is always picked up on time. I suspect that when the transaction passes from company to company, then problems can arise, and may not be of Hermes making.

Chris Gunn

[Stuart BridgerParticipant @stuartbridger82290]

Just had a positive experience with Hermes.
Ordered an electrical spare and it was delivered today, albeit a day late, but not on a premium service and I was kept informed via email of the delay.
The delivery agent advised the box was slightly damaged (I have seen a lot worse), He was happy to wait while I opened the box and checked the contents, which were fine.

[Andrew TinsleyParticipant @andrewtinsley63637]

Just had a delivery which had taken just 24 hours to get here. Amazing service. People are quick to moan when things go wrong, but don't often praise when it is due.

Andrew.

[modeng2000Participant @modeng2000]

I have also had a similar delivery today.

John

[RMAParticipant @rma]

This is an old thread and mainly about Hermes, but does anyone have a number/email address for DPD complaints? Their website conveniently avoids the problem and if you can get to talk to anyone, they tell a pack of lies! This is the worst 'service ' I have experienced from any courier.

[pgk pgkParticipant @pgkpgk17461]

from google;

How do I complain about a DPD delivery?

DPD (UK) complaints contacts

1. Email Customer Services on makeitright@dpd.co.uk.
2. Email Sinead Croke (Director of Customer Experience) on scroke@dpd.co.uk.
3. Call Customer Services on 0121 275 0500.
4. Tweet DPD (UK) Customer Services.
5. Follow DPD (UK)
6. Tweet DPD (UK)

Although generally our local DPD are brill and happily cart the heavy stuff into the barn for Mrs

pgk

[RMAParticipant @rma]

Posted by pgk pgk on 04/06/2022 18:30:20:

from google;

How do I complain about a DPD delivery?

DPD (UK) complaints contacts

1. Email Customer Services on makeitright@dpd.co.uk.
2. Email Sinead Croke (Director of Customer Experience) on scroke@dpd.co.uk.
3. Call Customer Services on 0121 275 0500.
4. Tweet DPD (UK) Customer Services.
5. Follow DPD (UK)
6. Tweet DPD (UK)

Although generally our local DPD are brill and happily cart the heavy stuff into the barn for Mrs

pgk

Thanks for that, but I also did a google search when I discovered there is no 'contact us' or complaint section on their website and got the same selection. I tried 1; 2, and 3 above and got nowhere. The Croke email is a joke, and the customer service phone number gives you a recorded message with several options. All you get back is a fancy message saying how they have improved their service and puts you back to their help section!! I don't do Tweet so cannot comment.

Calls to my local branch (5 so far) get diverted to other towns and the operator just lies. Following one of these calls on Tuesday, the operator said he had phoned the driver and he would be with me in 20 minutes……still waiting!!

Ah well, that's the French for you!

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