Welcome to the Forum!
Chester Tools
I bought a Conquest Super, secondhand, but little used, to keep as a second lathe.
I don't use it much, but was not impressed by the service, or the pricing, from Chester, when inquiring about converting back from DRO to plain dials.
The machine has only had one problem, but it could have been quite serious. The locknut on the Mandrel Bearing preload came loose.
Ketan at Arc Euro was very helpful with advice on resetting b the bearing preload.
(The Conquest is made by Sieg, which are the machines that Arc Euro sell ) They carry a range of spares for the machines, should you ever need any, and some spares for earlier machines. I have bought a few extra changewheels for my SC3..
The conversion kit was out of stock, but they advised when when it arrived. And the price was half that quoted by Chester!
I have had far better relations with everyone at Arc Euro, over all my purchases.
And i am not a big spender, Never bought a machine from them, only bits and pieces. Usually things like the odd drill or stub arbors, sleeves etc.usually under £50, with only one purchase over £100.
As you may gather, they tend to be my supplier of choice, even if my orders are of low value. Goods usually arrive within a couple of days of being placed.
On the two occasions when I have visited (To exchange items where I have ordered incorrectly, I have been made welcome. )
I have made a few small accessories for the SC3, the most complicated being a Graduated Handwheel for the Leadscrew, based on the the Alistair Sinclair design.. Another was an extension for the mandrel, so that any swarf falls outside the gear cover..
HTH
Howard