Greenwood Tools – Excellent Service

[Anonymous]

[Anonymous]

Unfortunately there isn’t a forum topic for discussing suppliers, so I’ve put this thread in general questions, even although it isn’t!

 

Yesterday evening I lost the screw that holds the insert in my SCLCR toolholder. Actually, I was a butter fingers and I dropped it in amongst two bucket fulls of steel swarf. Since the insert had been running a dull red I was expecting the screw to be hot too, and had a fumble.

 

Having metaphorically kicked the cat and had a sulk, I looked on the Greenwood website, from where I bought the tool, but no spares listed. So I emailed a query. This morning I received an email saying that a spare screw had been put in the post FOC. Excellent service indeed. It’s great to know that there are still some companies around that are decent and care about customers.

 

As an aside I’ve always been very pleased with all the tools I’ve bought from Greenwood over the years.

 

Regards,

 

Andrew

[Tony Pratt 1Participant @tonypratt1]

Andrew, from bitter experience I now change my tips over an empty box to ensure that when I drop the screw I can actually find it again.

Tony

[Martin WParticipant @martinw]

Andrew

 

I have similar service from RDG, Chester UK and Warco. Its nice to know that there are still companies about who care and provide good/excellent customer service.

 

By the way is ‘Kicking the proverbial cat’ related to ‘Welding the ear of a whippet back on’ ?

 

All the best

 

Martin

[Author]

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