General Question

[Alan GirvanParticipant @alangirvan88520]

Hi,

Hope it is OK to post this here.

I order 3 items off banggood on 10th June and so far only one item has been received, when i query the others they say they are at customs but are on their way and should be with me shortly. I have ordered from them before and had the items delivered quick enough.

Has anyone else had this issue and how long do you think is reasonable to wait.

Many thanks, Alan.

[Alan GirvanParticipant @alangirvan88520]

[jimmy bParticipant @jimmyb]

Hi Alan,

I think 3 months is way too long.

My purchases from china are usually around 4 weeks, best 6 days, over 6 weeks they are gone!!!

Jim

[Tony Pratt 1Participant @tonypratt1]

Ask for a refund!!

Tony

[Former MemberParticipant @formermember19781]

[This posting has been removed]

[old martParticipant @oldmart]

I have bought dozens of things from China on ebay, with very little in the way of problems, they average 9-12 days.

[not done it yetParticipant @notdoneityet]

Don’t delay to make your claim, if it is time constrained. It is a standard excuse from them, likely computer generated.

Only once have I claimed for late delivery from China, although some items have taken longer than expected. On that occasion the item turned up two weeks after the job was completed, with a tool from a different supplier.

Don’t trust that supplier to refund voluntarily. They won’t if they can procrastinate long enough…

[Ed DuffnerParticipant @edduffner79357]

If you happen to have a tracking number it should be possible to see where the missing items are.

I recently bought an old camera lens from Japan. With tracking, I could see it took 3 to 4 days to get to England, then a further 2 weeks to get through customs.

Ed.

[SillyOldDufferModerator @sillyoldduffer]

There's a distinct possibility the items have genuinely been delayed by customs. One reason Banggod items are cheap is because import duty might be evaded by playing fast and loose with the purchase price and item description. (Daughter gets stuff described as a 'Gift' ) . Mostly, no-one checks low-value purchases, but a proportion are, which can lead to delays and/or Postie demanding tax plus admin charges!

A long delay or non-delivery might be due to an innocent item being part of a larger package containing more serious contraband or forbidden goods. The whole lot might be in an evidence locker. Being sent by sea is another reason for long delays.

In my experience incompetence and mistakes are more likely than dishonesty. The worst delay I've ever experienced was from a UK book seller; item turned up 3 years after I'd given up complaining! However, whatever the reason Alan's goods are delayed, 3 months is about as long as I'd wait. I'd complain now.

Buying cheap from Banggood and similar it's sensible to accept it's going to be a bit risky. In addition to tax advantages and subsidised postage, prices are low because the route bypasses consumer protection. He who sups with the devil should use a long spoon. I don't use Banggood unless I'm prepared to write-off the purchase if it goes sour. It's not just a China problem – importing privately from anywhere, like buying second-hand, can lead to complications that are your problem. Buying from a UK vendor is less hassle because they take most of the responsibility.

Dave

 

Edited By SillyOldDuffer on 15/09/2019 11:38:12

[Tony Pratt 1Participant @tonypratt1]

SOD makes a number of fair points but if you don't receive your item just claim the money back from PayPal or your credit card, there is absolutely no need to 'write it off'

Tony

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