FORUM DOWNTIME AND RESULTING ISSUES REPORTING

[John HinkleyParticipant @johnhinkley26699]

Darren,

I must be doing something wrong, but I can't work ou what. I followed your "digital" route, dug my cover sheet out of the 'to be shredded' pile and input my details. (I am assuming my customer ID is the 14-alpha-numeric above my address on the cover sheet.) But I'm told that the details are incorrect. I also tried accessing the archive by signing in with my log in details, which are also wrong, apparently, despite allowing me to log on to the web site. Luckily, I have a reasonably full head of hair, but what now?

John

[JasonBModerator @jasonb]

John I think current issues have gone out with the old MTM 10 digit number, the new ones have not yet been used.

On the old sheet it is the 10digit number to the right beginning 400. The new number will be located where it shows you on Duncan's link, bottom left.

We will all need to register with Mortons with our new number when we get it and enter a new password too

[dhendleyKeymaster @dhendley]

Posted by John Hinkley on 14/06/2022 15:16:16:

Darren,

I must be doing something wrong, but I can't work ou what. I followed your "digital" route, dug my cover sheet out of the 'to be shredded' pile and input my details. (I am assuming my customer ID is the 14-alpha-numeric above my address on the cover sheet.) But I'm told that the details are incorrect. I also tried accessing the archive by signing in with my log in details, which are also wrong, apparently, despite allowing me to log on to the web site. Luckily, I have a reasonably full head of hair, but what now?

John

Your customer ID will be six digits.

Also, the login isn't working yet – I'm still trying to fix it!

[John HinkleyParticipant @johnhinkley26699]

Thanks for that, Jason. I think that I'll wait until the dust has settled and I get the definitive email from Mortons. In the meantime, I can spend some quality time sticking my hair back on while I peruse issue 317!

John

PS.  Darren, just seen your reply.  Thanks, but see above.

 

Edited By John Hinkley on 14/06/2022 16:49:24

[WearyParticipant @weary]

Looks like personal ads', "Latest for Sale Ads" listing on front page, right-hand column, are not updating automatically again.

Phil

[dhendleyKeymaster @dhendley]

Posted by Weary on 15/06/2022 09:29:59:

Looks like personal ads', "Latest for Sale Ads" listing on front page, right-hand column, are not updating automatically again.

Phil

Does it look ok now Phil?

[WearyParticipant @weary]

Darren,

Yep. 'Personal Ad's' listing on 'first page' now showing up-to-date. Thanks for looking at this, hopefully it will update automatically now and you can forget about it.

Regards,

Phil

[Graham StoppaniParticipant @grahamstoppani46499]

Login now instantaneous.

The Magazines section is not working for me. I provide my email address and new six digit customer number and get the message that it is incorrect. However, the link to classicmagazines.co.uk works fine with the same details.

[dhendleyKeymaster @dhendley]

Posted by Graham Stoppani on 16/06/2022 08:17:13:

Login now instantaneous.

The Magazines section is not working for me. I provide my email address and new six digit customer number and get the message that it is incorrect. However, the link to classicmagazines.co.uk works fine with the same details.

Hi Graham, you're right, it's not working. Sorry if I wasn't clear earlier – we are working on it now and hopefully it will be up and running in the next few days

[Graham StoppaniParticipant @grahamstoppani46499]

Posted by Darren H on 16/06/2022 08:34:00:

Posted by Graham Stoppani on 16/06/2022 08:17:13:

Login now instantaneous.

The Magazines section is not working for me. I provide my email address and new six digit customer number and get the message that it is incorrect. However, the link to classicmagazines.co.uk works fine with the same details.

Hi Graham, you're right, it's not working. Sorry if I wasn't clear earlier – we are working on it now and hopefully it will be up and running in the next few days

No problem, missed that you already knew that.

[David George 1Participant @davidgeorge1]

Hi the web site is not secure again. My Samsung galaxy tablet, Android 7 with Norton 360 security says the site is insecure and blocks access. No padlock on web site address bar.

David George

[SteambuffParticipant @steambuff]

Posted by David George 1 on 17/06/2022 07:45:42:

Hi the web site is not secure again. My Samsung galaxy tablet, Android 7 with Norton 360 security says the site is insecure and blocks access. No padlock on web site address bar.

David George

it’s Secure on my iPad, showing ‘Padlock’ and is a https:// address

dave

[SillyOldDufferModerator @sillyoldduffer]

Posted by David George 1 on 17/06/2022 07:45:42:

Hi the web site is not secure again. My Samsung galaxy tablet, Android 7 with Norton 360 security says the site is insecure and blocks access. No padlock on web site address bar.

David George

All working securely for me on 3 different computers and 2 different operating systems.

Most likely explanation is your Galaxy has stored and is still using a copy of the old certificate. MyTimeMedia's certificate for the forum is void, but your Galaxy has a copy it believes to be correct. Thus it detects a security error and refuses to connect. Correct action If the forum had been hijacked or spoofed, but not when the owner of a website changed and has issued a new certificate.

Normally new certificates 'just work', but they can go wrong. Pain in the backside when they do, like losing a bunch of keys. It's possible doing nothing will eventually fix it: operating systems periodically clean up by time expiring old information and refreshing.

Otherwise, on the 11th I posted this:

I mention my date/time problem because it's one of several issues that can cause a client to mismanage a new certificate. Pinched this list off an Android site, but Linux, Apple, and Windows are similar. Suggestions:

• The operating system is out-of-date. (upgrade if possible: buy new kit if necessary, old hardware doesn't last forever!)
• The browser is out-of-date. (upgrade)
• Operating system date/time is wrong. (reset it)
• Browser has cached information. (Go to Browser settings and clear data and cache.)
• Anti-virus software is blocking the new certificate. (Temporarily turn it off)
• The problem may be in the network (shutdown and restart router, or connect to a different WiFi.)
• One or more of the data structures used to manage the computer is corrupt. (Power the device off, wait at least one minute, and power back on. Doesn't fix all such problems, so if it fails try a factory reset.)

I suggest trying these suggestions in reverse order. The idea is to force the Galaxy to get a new certificate, or to remove whatever in the configuration is blocking it.

Dave

[David George 1Participant @davidgeorge1]

Back and secure again. Just checked the conection on here and the padlock is back. It dosn't show what has gone wrong again. Have the web provider changed anything.

David

[dhendleyKeymaster @dhendley]

Posted by David George 1 on 17/06/2022 13:15:39:

Back and secure again. Just checked the conection on here and the padlock is back. It dosn't show what has gone wrong again. Have the web provider changed anything.

David

Hi David, no, nothing at all has changed since last week

[David CauntParticipant @davidcaunt67674]

When under the old system I clicked on Magazines I could look back since the MEW started or some later date for ME. Now it appears we can only see when we had a subscription. So we appear to have lost what was a great bonus.

Now we have to jump through hoops before even seeing what we have paid for. Something seems to have gone awry.

[David CauntParticipant @davidcaunt67674]

There does appear to be a big bonus thou. That is you can download a copy as a PDF and save it where you want. That appears to be a better deal than the Pocket Mags app.

Dave C

[GordonHParticipant @gordonh]

Posted by David Caunt on 17/06/2022 21:44:13:

When under the old system I clicked on Magazines I could look back since the MEW started or some later date for ME. Now it appears we can only see when we had a subscription. So we appear to have lost what was a great bonus.

Now we have to jump through hoops before even seeing what we have paid for. Something seems to have gone awry.

Its' worse than that, My MEW subscription began in August 2012, I used to be able to see all MEW in the archive from Issue 1, Now I can only see archive copies from March 2020! My ME subscription began in in 2017, similarly I can only see archive copies from 1st May 2021, although the latter one is shown with a date of 4th April 2020

Gordon

Edited to correct ME subscription start date and some minor edits

Edited By GordonH on 17/06/2022 23:29:42

[GordonHParticipant @gordonh]

Well, I made a real mess of the subscription start dates in my earlier post. My ME subscription began in November 2017 and my MEW subscription began in December 2017.

Gordon

[dhendleyKeymaster @dhendley]

Sorry everyone, so busy I forgot to say that we are rebuilding the archive – starting at the latest issue working backward – it's a bit of an ongoing process but everything you had before will be there!

[David George 1Participant @davidgeorge1]

I am getting security problems on tablet Samsung Galaxy S2 again no problem on phone. No padlock. I have cleared the cache. Don't know what to do.

David

Edited By David George 1 on 18/06/2022 08:59:10

[Neil WyattModerator @neilwyatt]

Is the Galaxy S2 set to a different level of security?

To be honest, I struggle to manage settings on my Lenovo tablet, which is also Android.

Neil

[David George 1Participant @davidgeorge1]

Back to normal again. Working with no messages and padlock Back!😁🤞🏻

David George

[John HinkleyParticipant @johnhinkley26699]

Posted by Darren H on 18/06/2022 08:33:28:

Sorry everyone, so busy I forgot to say that we are rebuilding the archive – starting at the latest issue working backward – it's a bit of an ongoing process but everything you had before will be there!

Today, I emailed Mortons to get my customer ID. Their response was rapid and I was subsequently able to log in to the magazines section. The veiwer appears to be a vast improvement on the old one, but the archived magazines only go back to issue 291. I assume this is as far as Mortons have got with the conversion of the back issues.

John

[Neil WyattModerator @neilwyatt]

We will hopefully be able to populate the MEW archive with more issues than in the past.

I don't know if there will be some gaps, but we will do our best.

Neil

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