I've only ever had 1 bad experience online, and that was from a website that looked very convincing, but the guy running wasn't interested in selling anything, several people allegedly reported him. Luckily it wasn't a huge amount of money I lost. On this occasion, I just suck it up and move on, I've bought wrong stuff in the past but I have rarely returned it.
Just recently I bought the wrong soldering iron tips for my gun, I just shrug it off and maybe i'll find someone who needs the spare bits I've got. I know full well it's my own fault so there's no point in crying over spilt drink.
I do sell stuff online as well, there's guy who bothers me every few months for some machined bits, but he never pays so I refuse to deal with him. I already let him off once, but twice is too much.
For every case, I have been tripping over myself to make sure everything is alright for the customer, I pride myself on having never had a case of bad feedback, if this guy is anything like me, I understand why a user error would p*** him off.
Michael W
Edited By Michael-w on 23/01/2017 16:52:52