Incompatibility is a distinct possibility. My search engine can't find a 'Sons-v3' DRO, but if it's one of the generics it probably works on single-ended 0 to 5V TTL. The Electonica EMR scale I found is up-market; it has a differential RS422 interface, like TTL but designed to reduce noise and work over much longer distances. It does this by signalling between plus and minus,a complication that might be too much for a generic head. And the EMR scale probably requires the head to provide positive and negative power, whilst a simple generic head only provides positive, and possibly at the wrong voltage. Check the head manual – any mention of RS-422 or differential signalling?
The wiring of plugs and sockets varies too. Although 9-pin D connectors are common they don't necessarily wire the same pins together. For example, the new head might provide power correct for the scale, but on different pins – the existing cable is incompatible. Therefore Machine-DRO and others sell conversion cables allowing scales and heads from different makers to be mixed, but choosing the right cable requires the specification of both ends.
Can you provide technical details of both devices, or hyperlinks to what you have? As Andrew said, Make, Model Number, Manual etc. More the better – it's all in the details.
Saving money is the big advantage of buying a generic DRO off the web. Disadvantage is lack of support if they don't work! Firms like Machine DRO are good because you ask them to supply a head compatible with an existing named scale and they recommend one, plus conversion cables if necessary. Disadvantage – cost.
If all else fails cheapest fix may be to replace the scales with a type known to be compatible with the head. A head compatible with expensive anti-noise scales might be pricey. But check the manual first, generic electronics play catch-up with the last year's wonder-gear, and a new cheap head might be capable if configured and wired correctly.
Dave