Desperate ! Need parts list for Warco WM-240 lathe

[rik arryParticipant @rikarry]

Desperate ! Need parts list for Warco WM-240 lathe

if any one can help it would be most appreciated .

Thanks in advance

[rik arryParticipant @rikarry]

User Guide / Parts list WM-240 Lathe

[Michael Cox 1Participant @michaelcox1]

I know this sounds silly but have you contacted Warco?

Mike

[rik arryParticipant @rikarry]

Posted by Michael Cox 1 on 21/10/2010 16:45:11:

I know this sounds silly but have you contacted Warco?

Mike

 Yes , But I need 2 spare parts , and they say they need the part no.’s but i dont have the part no’s so they say i must pay them £22 for a user guide/parts manual .

This was after GARY from Warco promised the day before to send it via email in pdf format free of charge . his exact word were “yes we have that in electronic format and i can send it to you FREE of charge send me an email at despatch@warco.co.uk and i will send it to you”

Then I enquired where was it ? they changed thier minds they want £22 .

So to have the privilege of ordering any spares for a warco lathe and you dont have the manual/user guide you must pay £22 for the privilege.

As they 1st said they were going to send it me Free via email you can imagine how angry I was.

They then put me through to spares and he (DON) just kept taking the mick and was quite rude by poking fun at me abit like a school play ground “Ive got a manual you havent nah nah nan nan nah”  , knowing that i didnt have the parts/manual kept asking me for the part no’s. !!!!

So  by this time got fed up with them as there was no way i was going to pay £22 to have the privilege of ordering spares for one of their machines.

I was thinking of a new warco lathe next year but i can guarantee after this debarkle that will not be happening  ..

 

So in answer I have already tried that route .

I dont need the user guide just the parts list ..

 

 

Regards 

[chris stephensParticipant @chrisstephens63393]

Hi Rik,

If you go to the following site and recognise your machine, click on it and you should get owners and parts manuals. in PDF format. Hopefully Warco use the same numbers.

http://www.grizzly.com/products/mach-specs.aspx?key=460000

chriStephens 

[Ray LyonsParticipant @raylyons29267]

This is strange. Not the Warco I know. I bought a BG600 from them about 4 years ago and the service has been excellent. I guess that the MD has been away at the Midlands Exhibition recently. I would give it a few days and then try to phone Mr Warren. My experience when speaking to him and indeed any of his staff, they have been polite and most helpful.

 

Ray 

[Martin WParticipant @martinw]

I have dealt with Warco on several occasions and always I have excellent service. They have always tried their best to meet my requirements and have gone that bit further to ensure that all was OK. As such I have drawn their attention to this post so that they can address the problem at source.

 

I hope that you resolve your problem with Warco in the near future.

 

All the best

 

Martin

 

Normal exclusions re vested interest in Warco etc.

[David Clark 13Participant @davidclark13]

Hi There

I have also forwarded the post to Warco.

I am sure they will not be happy to learn about the problem.

They have been away at the Midlands exhibtion so suspect this is why there is a problem.

regards David

 

[rik arryParticipant @rikarry]

All started of well With Gary saying “yeah no problem send us an email and we will look out for it , and send you it via email at no cost FREE”

 

Then they did reply wanting £22 , this would get anyone’s back up ,

Also when i told “Don” that i was considering buying another Warco machine in a years time but based on this debarkle I would prob take my custom elsewhere

he said “good you can buy off who you like ”

I was dismayed at his customer service and told him it was apauling and he seemed to agree !!!

 

 

 

[dixieParticipant @dixie]

Hi rik

I also had this type of attitude from another well known company, they seemed to think they were doing me a favour by selling me some of their productsso, I purchased elsewhere and ended with a better deal. As to your parts try Toolco they do the same type of lathes just a differant badge. 

[NJHParticipant @njh]

This seems very unusual to me. I’ve dealt with Warco over many years and always found them most helpful and very willing to spend time sorting problems and answering queries. I don’t think your experience is at all typical – I suggest you give them another call next week.

Edited By NJH on 21/10/2010 20:09:50

[rik arryParticipant @rikarry]

Posted by NJH on 21/10/2010 20:09:18:
This seems very unusual to me. I’ve dealt with Warco over many years and always found them most helpful and very willing to spend time sorting problems and answering queries. I don’t think your experience is at all typical – I suggest you give them another call next week.

Edited By NJH on 21/10/2010 20:09:50

 I was very happy at 1st get parts list sent to my email as they promised , see what parts needed ,, order , fit parts HAPPY ..

 

But then if you want a parts list which is part of the manual its £22 , But my attitude is that they are chargeing me £22 for the privilege of ordering their parts . NOT HAPPY .

 

[rik arryParticipant @rikarry]

I once had a chester lathe about 6 yrs ago I phoned them once with an enquiry and they  just sent me a complete hard copy of a manual  , no charge no fuss .

I dont even want a hard copy i just wanted it via electronic copy as they said  “yeah no problem send us an email and we will look out for it , and send you it via email at no cost FREE”

Its doesnt cost them anything to send an e-mail and the time to do it is seconds

REPLY, ATTACH,SEND

Done .

[rik arryParticipant @rikarry]

looking for a similar machine

I asked Excel machines yesterday if they could send me manual/parts list for a quantum machine that looks similar to the wm-240 .

Got reply today –

 

Please find enclosed manual on D210 x 400 lathe.

> >

Regards

Jag

> >

Excel Machine Tools Ltd

 

Now thats what i call customer service .

No 110 qestions

No £22

Instant Response

No Problems

 

I dont know if exactly the same but i will have a good read

 

And would be better if i had a WARCO one.

 

 

 

Edited By rik arry on 22/10/2010 17:44:38

[Ray LyonsParticipant @raylyons29267]

Hi  All,

If there is a negative comment on my Warco lathe is the quality of the manual. It looks like a copy of a poor copy in A5 size. The diagrams are awful and enlarging does not help. Going back a bit on this tread, Chris Stephens suggested looking at the Grizzly site for parts lists. I have just copied the manual for their G9249 lathe which is the same as the Warco BG900, the same as my lathe only with the longer bed.

The manual is great, 92 A4 pages packed with information including a detailed wiring circuit, changing drive belts and adjusting bearing clearance.

 Many thanks Chris, that tip is much appreciated.

 

Ray  

[chris stephensParticipant @chrisstephens63393]

Hi Ray, you are entirely welcome, glad to be of help.

 

The yanks don’t put up with some of the crap manuals we have to, or the dealers there are more on the ball, take your pick.

If there is a good use for the internet it is being able to see what the rest of the world can see, at the click of a mouse.

chriStephens 

[Martin WParticipant @martinw]

Hi

 

 

Perhaps things are getting better as the manual supplied by Warco for the WM14 mill I bought nearly a year ago is not too bad. It is in A4 format and covers most of the salient points required to run and do basic servicing on the mill. The photographic illustrations while not high quality are certainly clear enough to see what is being described in the text. The manual also includes a schematic wiring diagram showing the ‘mains in’ and board interconnects as well.

 

While it doesn’t contain as much information as the Grizzly manual, for the next size up mill, it compares quite well. The Grizzly manual covers extra things like cutting speeds and accessories etc which tend to pad it out a bit. That said the Grizzly manual gives more servicing details and running in procedures which are useful and the photographic illustrations are better .

 

So while there is a difference between the manuals with Grizzly having the edge there is hope that we are catching up .

 

If we want the same as the US market then it is up to us to make a fuss and encourage our suppliers to up their game with respect to the manuals or whatever, but the cost will have to be built in somewhere .

 

 

Cheers

 

 

Martin

[rik arryParticipant @rikarry]

The manual excel sent me for the quantum is excellent Better than the Grizzley ones .

Better than any machine manual/user guide i have seen before if you want a copy just email me and i will send to you .

Prob because they are German

No charge LOL  

[GoCreateParticipant @gocreate]

Hi Rik

On Thursday 21st David Clark says he sent Warco details of your problem to Warco. After 2 full working days, Friday and Monday, have they resolved this situation and emailed you the parts list you need?

My order for them awaits the outcome.

 

Thanks

Nigel

[rik arryParticipant @rikarry]

Posted by tractionengine42 on 26/10/2010 16:55:20:

Hi Rik

On Thursday 21st David Clark says he sent Warco details of your problem to Warco. After 2 full working days, Friday and Monday, have they resolved this situation and emailed you the parts list you need?

My order for them awaits the outcome.

 

Thanks

Nigel

 

 

 No nothing recieved even checked spam folder and nothing there either .

 

Thanks

[modeng2000Participant @modeng2000]

Hi Rik,

I’ve sent you a personal message.

 

John

[rik arryParticipant @rikarry]

Posted by modeng2000 on 26/10/2010 19:39:52:

Hi Rik,

I’ve sent you a personal message.

 

John

 

OK

email sent

[Sub MandrelParticipant @submandrel]

It may be a surprise to some, but I’ve found the parts people at MachineMart to be very helpful. My CL300M was a return and had a few parts missing (a couple of change wheels and another bit). I rang up and they were with me FOC in a few days. Equally when I have wanted other parts they faxed me the exploded view page from the manual because I was at work and the manual was at home.

 

Neil

[Chris KellandParticipant @chriskelland71558]

Hi All,

 

This not the Warco that I know. If it is something has gone seriously wrong. I have been dealing with Warco for quite a long time and have always had excellent service to the extent that I know a lot of the staff by name and count Roger (Warren) as a friend. I know he will be appalled to hear this has happened.

 

If this can’t be sorted quickly just ring Warco extension 209, ask for Eric and explain what it is you want and I am sure he will know exactly what you want. (Eric is one of the factory engineers).

 

Chris.

[GoCreateParticipant @gocreate]

Did this issue ever get satisfactorily resolved?

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