Damaged motor – Not Happy

[modeng2000Participant @modeng2000]

Then the Scots will have to put up with what they voted for

John

[Carl Wilson 4Participant @carlwilson4]

With regard to Independence, it has to be remembered that Mr. Salmond is attempting to whip up a fervour of patriotism based on half truths and a selective and in many cases plain wrong interpretation of history. And entirely for his own ends at that. Not to mention peddling the inflated opinion and speculation presented in the White Paper as fact. Exactly the same tactics employed by Adolf Hitler during the 1930s.

My patriotism and that of everyone I speak to is based around a pride in being British and the heritage of the British nation. I am ex Royal Air Force and I spent many years serving alongside men and women from England, Scotland, Northern Ireland, Wales and the Commonwealth. All of us from the home nations and further afield working together for a common goal, united beneath the Union Flag. I agree with Lord Lang in that a vote for independence would dishonour every name etched on every war memorial in every town, city and village throughout Scotland. If that were not enough, the Nationalists would destroy the family of the United Kingdom and run Scotland into the ground, purely to satisfy their own fanatically held beliefs. They must not be allowed to get away with it.

Phew…anyway, RJW Engineering want me to accept a new foot for the motor. Needless to say, I'm not going to. You have all put it better than I could with regard to accepting a motor that has been shoogled about on it's way to me.

Carl.

[Gordon WParticipant @gordonw]

Politics in MEM forum,wow. I notice that the opposed gentlemen have not set a profile but assume they live near me. Don't worry, once the new wall is built you will get oil, just bring your own can.

[john kennedy 1Participant @johnkennedy1]

We'll have that much cheap shale gas,we wont need to buy any oil

[MikeParticipant @mike89748]

I respect everyone's views. but I don't think this forum is the place to discuss politics.

[LambtonParticipant @lambton]

Getting back to the original problem….

RJW Engineering obviously do not know the principles of packing heavy articles safely.

I described my way of packing a largish motor previously on this thread.

To pack any large or heavy article to ensure it is not damaged I suggest that the following points could be taken it account.

1. Assume the worst that could happen in transit will happen.
2. Use the strongest carton the you can find. Tri-wall ones are best.
3. Take precautions to immobilise the article within the carton so that it does not give "hammer blows" to the carton if roughly handled.
4. This can be achieved by various means such as bolting or strapping it to a wooden base, making up fitments from expanded polystyrene to wedge between the item and the carton etc.
5. Off-cuts of foam pipe insulation are very useful
6. When closing the carton the packing materials should need to be compressed in order to get the carton flaps tom, close. The more compression required the better – within reason.
7. Put an additional delivery address inside the carton.
8. Secure all carton flaps with hot melt glue.
9. Put plenty of packing tape around the carton particularly over joints this helps to keep the rain out.
10. Insure the article for its full value in case of loss or damage – this cost can be passed on the consignee (by agreement)
11. It is a good idea to put "This way up" notices on all sides if the bulk of the weight is at the bottom of the parcel.
12. Keep your fingers crossed!

    Eric

[Anna 1Participant @anna1]

Re. damaged goods,

I also live in Northern Scotland. When I took delivery of a nice new bright and shiney Toolco1130GV lathe,(Similar to Warco version Etc). the courier was about to push the lathe crate out of the back the Transit delivery van, had I not stopped him.There was no tail lift fitted to the van although I had paid for this facility. Fortunately we managed to rig up some wooden ramps. Courier deliveries/ excess charges are a nightmare up here. Royal mail is brilliant although now pricey. ( with a few minor tweaks the lathe has turned out to be first class)

Anna

[Carl Wilson 4Participant @carlwilson4]

Hello,

Yes. A can would just about hold the oil that is left…

Well, email sent regarding my rejection of the offer of a new foot for the existing motor and requesting a new motor. Will wait and see what happens next.

In the meantime my mill/drill is out of action until I can get a motor and get on with my 3ph conversion.

Carl.

[norman valentineParticipant @normanvalentine78682]

In an ideal world Eric's packing method would be fine but prohibitively expensive. In the real world packaging has to be designed to use the least materials possible, at the least cost and for the goods to arrive with an acceptable proportion arriving in good condition. The cost of packaging has to be weighed against the cost of replacement of those that are damaged. It is a cost of business to make good any damage incurred in transit.

[Carl Wilson 4Participant @carlwilson4]

Well, we shall find out some time next week.

[jason udallParticipant @jasonudall57142]

Mmm..not disagreeing with reticence over changing the foot..makes me think how much shock damage has been done. Which leads me to wonder..if the foot was intact might some shock damage still have taken place
Which leads to the further thought if a motor suffered from shock damage..would any of the above packing options prevent that..?

…years ago we used shock and tilt sensor labels on goods out…funny never got any trouble if one on the outside of packaging. ..but had a box full fail on the way to us..no warning on outside of box that contents were sensitive. …

[Carl Wilson 4Participant @carlwilson4]

Hi Jason,

My thoughts exactly. The fan cowl also has light damage which gives me serious pause. I just do not want to fit this motor as I have a sneaking suspicion the decision to do so will come back to bite me in the proverbial. In a previous life I was an Aircraft Engineer. Spares and components were packed with a level of protection that would be prohibitively expensive in any other industry. Anything that was not absolutely perfect – in any regard – went straight back through the stores system and ultimately to the manufacturer. Old habits die hard.

Carl.

[jason udallParticipant @jasonudall57142]

Wonder who will get that motor when “refurbished”…

[Carl Wilson 4Participant @carlwilson4]

Knowing my luck I will. Time to get the UV pen out.

[John Stevenson 1Participant @johnstevenson1]

So if you get a motor, take it out the box and it's not damaged was it shock damaged during transit ?

Gotta smile, I must do well over a 1000 motor repairs per year, see everything and not many never run again.

Up the road from me at Sawley, side of the Trent is a quarry, every winter without fail it floods, completely floods.

When the water starts rising too much they bail out and last man hits the breaker on a pole at the gate, high up so it doesn't flood.

When the water subsides they go round and dry out the machinery as best as possible and grease up.

The electric motors which are open framed get blown out with a portable compressor then two cups full of petrol are thrown in, one from either end and match thrown at it. Everyone stands clear and after it's been burning for about a couple of minutes they switch on and it kicks off like a catherine wheel and once it's up to speed it self extinguishes but the vapour left works like WD 40 gets get rid of the last of the water. They have been doing this for about 30 years and most of the motors are about 30 years old.

Then everything settles down until the next flood. Funnily enough it's not flooded at the moment, river is up but not over it's back yet. Another couple of inches and it will be.

[John Stevenson 1Participant @johnstevenson1]

Mind you they sometimes can get a bit of a tap.

That straightened out with not too much trouble and is still running today driving a big power press over at Jaguar..

The main frame of the motor is part of the machine so there was no though of even looking for a replacement.

[Carl Wilson 4Participant @carlwilson4]

Hi,

Thats a fair point, I work on board ships and I regularly see induction motors swamped by waves. They almost always survive. The fact of the matter in this case is that I paid good money for a brand new unit. I expect to receive a brand new unit, not a refurbished one, or one with broken parts or bits missing. I expect the company sending the component to me to take reasonable care to ensure that it arrives in one piece, and not just sling it in the box with the merest hint of packing.

[Nicholas FarrParticipant @nicholasfarr14254]

Hi Carl, yes you do have every right to have a replacment motor. Having said that what is stopping them fitting the new foot that they were going to send you and a new cowl and then sending you the same motor back to you. Of course if it then does not work correctly you can request another replacemnt.

On the subject of unseen damage to the motor itself, I wouldn't read to much into it, they are fairly robust units, the feet on these types are not that strong in the first place and that probably took all the shock, a bit like the crumple zones in your car. I've had to fit motors that have had the feet broken in a similar way and the foot was welded up or a new or second hand one was put on and they have run and given the expected service without any problems.

Hope you get an acceptable resolution though.

Regards Nick.

[Carl Wilson 4Participant @carlwilson4]

Hi Nick,

I appreciate what you say, as I say I work in the marine sector and I have seen a lot of motors swamped by sea water and they almost always survive, likewise knocks and jarring, etc.

The motor I have received may well be fine. That said, my problem with RJW is that when I pay for a new, undamaged item I expect to receive a new undamaged item. There is nothing to stop them from fitting a new foot to the motor and sending it straight back to me, this is true. I would hope though that they would not be so unscrupulous; my dealings with them so far have been very cordial and their sales engineer could not have been more helpful. I see what has happened as a one off aberration, and I would hope that they'd seek to correct that.

 

Carl.

Edited By Carl Wilson 4 on 01/02/2014 10:44:03

[Carl Wilson 4Participant @carlwilson4]

I have heard back from RJW. They are willing to send me a new motor but they want me to pay for the carriage to get the damaged one back to them.

[RJWParticipant @rjw]

They can't do that Carl, under distance selling regulations you are protected by the sale of goods act, and in respect of faulty or damaged goods, the seller is responsible for return costs!
It's their responsibility to claim damages from the courier they employed And to ensure a package is safely delivered to the recipient!

Frankly considering it was their crap packaging that resulted in the damage, they've got a bit of a neck trying to stick you for the postage!

The following link explains it some:

**LINK**

And this link directly refers to returning damaged goods!

http://www.which.co.uk/consumer-rights/action/how-to-complain-if-you-receive-damaged-goods-in-the-post

John (no connection to the RJW referred to in this post)

Edited By RJW on 04/02/2014 20:32:15

[Ian PParticipant @ianp]

Posted by Carl Wilson 4 on 04/02/2014 20:14:29:

I have heard back from RJW. They are willing to send me a new motor but they want me to pay for the carriage to get the damaged one back to them.

Carl

I would not be happy with that arrangement.

Regardless of all the various opinions expressed in the thread, the original motor was not properly packed, Full Stop, end of story!

Any company that regularly sends out motors (or whatever) should have the wherwithal to pack good properly, From experience they will know how carriers treat shipments and they should pack accordingly, If they think the courier damaged the motor on its way to you that should claim on the carriage insurance.

They should arrange and pay to collect the old motor, almost certainly they will have an account with a courier company and will get a better price than you or I would.

Ian P

[Carl Wilson 4Participant @carlwilson4]

Hello Chaps,

Thanks for that, Ian and RJW, I agree and have told them I'm not paying for return. I was just looking up the distance selling regulations so RJW thanks for the link! Yes I know you aren't that RJW!

The reason they want it back is likely so that they can replace the foot and then post it straight back to me!

The UV pen is coming out.

 

Edited By Carl Wilson 4 on 04/02/2014 20:39:20

[WALLACEParticipant @wallace]

I’m sure there are couriers who deliver and collect at the same time… I’d suggest to RJW to do that and see what they say !

W.

[Carl Wilson 4Participant @carlwilson4]

Good one. I will tell them.

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