Damaged motor – Not Happy

[Carl Wilson 4Participant @carlwilson4]

Greetings All,

I arrived home today to find a parcel waiting for me. The condition of the box immediately gave rise to concerns.

As I suspected the parcel was the motor and inverter I had been waiting for from RJW Engineering.

The inverter was boxed up separately inside and turned out to be fine. The same could not be said for the motor. It seemed to have just been thrown into the box.

The photos above tell the sorry story. One of the motor's mounting feet has broken off, presumably down to the motor bouncing around in the box. I found the broken portion of the foot in the bottom of the box.

I'll be contacting RJW in the morning. I'll let you know how I get on.

[Carl Wilson 4Participant @carlwilson4]

Motor damaged due to inadequate packing

[LambtonParticipant @lambton]

I had to sent a fairly large motor by UPS recently. I bolted the motor onto a piece of 12mm MDF that exactly fitted the inside of the carton that I had reinforced with extra tri-wall cardboard internally. I used lots of expanded polystyrene on top of the motor to prevent any vertical movement. all carton flaps were sealed down with hot melt glue. Lots of parcel tape was used around the outside. The motor arrived in perfect condition due to the method of packing that provided adequate protection and prevented the motor from moving within the carton.

[jason udallParticipant @jasonudall57142]

Looks like that foot is bolted to motor casting..if no joy for replacement motor maybe accept foot only. .

[jason udallParticipant @jasonudall57142]

But still duff service..and supplier needs to sort you out and then beat up
the carrier in their own time.

[OuBallieParticipant @ouballie]

Quite a force needed to break that foot off, so what unseen damage to the motor internals?

I'd be very reluctant to accept just a replacement foot.

A new motor is what I would be wanting.

Geoff – 24 hour headache gone, I think.

[Carl Wilson 4Participant @carlwilson4]

Hello All,

Thank you for your comments. Lambton, I think you should be working for RJW Engineering in their despatch department.

Not shown well in my photographs was the damage to the fan cowl as well as the foot. I can well understand that things get knocked about in transit, but had the motor been adequately packed the damage would not have occurred.

I have just got off the telephone with Mike Thompson, RJW Engineering Sales Engineer. He is looking into what happened at their end, but the long and the short of it is I will be getting a new motor.

I should get a call from him this afternoon, so I will keep you posted.

Carl.

[MikeParticipant @mike89748]

Carl,

It may be poor packing, but it's also typical of the service we get from many couriers up here in the far north of Scotland. Not only do they have the cheek to charge more because our postcodes are classed by them as "remote areas", but some seem to have the habit of playing football with the packages on the way…

[Carl Wilson 4Participant @carlwilson4]

Hello Mike,

I know only too well. I am "up here" in the far north of Scotland. It really infuriates me when the postage is inflated when I'm clearly still mainland UK. I don't buy or do any business with any company that charges extra postage.

It was AJG parcels that delivered the motor. I'm sure you know them. They are currently being looked at by scouts from Manchester United.

Regardless of the courier's attitude, the motor should still have been packed adequately.

Carl.

[Gordon WParticipant @gordonw]

Another one from the far north, I also do not buy from people who try to charge extra. I've been lucky with deliveries. a couple of badly damaged packages but luckily they were thing like towbars and brake discs. Very obvious they had been sliding about in the back of the van for some days. Things are getting better

[jason udallParticipant @jasonudall57142]

Mmm …wonder what carriers will do if Scotland becomes independent. Sure it will involve charging more

[Carl Wilson 4Participant @carlwilson4]

As it is not going to happen it won't be a problem. Your comment is simply another of the countless examples of why it is a completely preposterous proposition that does not stand up to even the most basic scrutiny.

Carl.

[jason udallParticipant @jasonudall57142]

Err OK.

[John Stevenson 1Participant @johnstevenson1]

Was that a No Carl ?

[John Stevenson 1Participant @johnstevenson1]

I had the same trouble recently.

Shipped a motor to a member of this forum. The motor had been shipped from Germany to a UK dealer, as a favour he said he's ship it to this forum member to cut shipping costs down to me then him.

Now bear in mind it had got from Germany to the UK unscathed but down to Essex it got the foot broken as well which didn't matter as it was a foot and flange motor and the feet were not needed. This was Yodel as a carrier and it was clearly marked.

"Please throw underarm "

However the fan guard had been bashed that heavily it had cracked a plastic fan blade.

Fortunately motors are very resilient provided they don't have a pulley or fan on them if dropped that normally come out unscathed except for the dangly off bits. I have seen largish fan motors get dropped off ladders and suffer no damage except for a few scratches and the fan end which usually ends up flat.

It's that common an occurrence that the motor people keep covers and fans as spares, so spares were shipped and all was well.

Carl as an aside what KW was that motor and how much, if you don't want to say either in public or in a PM I understand.

[Carl Wilson 4Participant @carlwilson4]

Hello John,

Yes it is a definite No from me. As a Briton I do not intend to commit treason any time soon.

The motor is 1.1kW 4 pole 3ph. It was (is) £110.

Carl.

[FMESParticipant @fmes]

Posted by Carl Wilson 4 on 30/01/2014 17:46:59:

As it is not going to happen it won't be a problem. Your comment is simply another of the countless examples of why it is a completely preposterous proposition that does not stand up to even the most basic scrutiny.

Carl.

I thought the comment was quite pertinent, and considering basic human nature when any excuse is used to charge more for a service.

The recent comment on the news regarding the point on as the whether Scotland would keep the UK Pound if independence became a reality means that the concept is being considered, and should it become reality the the form of another currency would also realised.

Exchange rates, distances travelled and fuel costs could all affect courier charges to the North and of course likewise in return.

I think it will really mess up haggis prices down here.

[Richard MarksParticipant @richardmarks80868]

Lofty

Its not the price of haggis that worries me I can take it or leave it, its the price of Malt Whisky thats got me worried ! I cant stand the likes of Gin,Vodka etc and Rum gives me an evil hangover even after just a sip, bet you a penny to a pound that after independence the price of whisky will rocket and as for north sea gas and oil heaven knows.

Dick

[Carl Wilson 4Participant @carlwilson4]

It was not my intention to pour scorn on your comment. Quite the reverse.

The idea that commerce between an independent Scotland and the rest of the United Kingdom would be adversely affected is something that the Nationalists are trying hard to refute. Likewise Mr. Salmond's pronouncements on retention of the pound, membership of the EU, taxation, tuition fees, the postal service, national debt, defence….the list goes on and on. The whole concept of independence is a nonsense and would be detrimental to the people of Scotland and the rest of the UK. Mr Salmond would get his name in the history books though, so that would be ok.

I'm not really sure how we got from my damaged motor to the issue of breakup of the UK. That said, this is an issue I feel very strongly about and the insidious motives of those who seek to bring it about need to be exposed at every turn.

[jason udallParticipant @jasonudall57142]

” insidious motives”..or course they’re insidious..why do you think they are in politics

[Carl Wilson 4Participant @carlwilson4]

Very true!

Not your usual money grabbers and nest featherers these though. Formed in the early thirties, the SNP attempted to dissuade Scots from joining the British Army to fight against Germany in 1939. They were all set to collude freely and fully with the Nazis, had Britain been invaded, in order to secure their aim of the break up of the UK.

Carl.

[RobboParticipant @robbo]

"Fortunately motors are very resilient provided they don't have a pulley or fan on them if dropped that normally come out unscathed except for the dangly off bits. I have seen largish fan motors get dropped off ladders and suffer no damage except for a few scratches and the fan end which usually ends up flat."

Not if they are dropped on their spindle end John. I had a 1HP 3-phase ruined that way, it broke off the complete end of the casing.

Phil

[Carl Wilson 4Participant @carlwilson4]

Hi Robbo,

Good point. As you can see from my photo my motor was "packed" for transit in this way. I did not move the motor but took the photo as I found it. Camera phones are a great development!

Carl.

[Steve GParticipant @steveg24616]

I tend to agree with Ouballie, the electric motor internals are not as robust as one might think, a good clonk, even from a small height can cause a motor to write itself off.

Most motors have quite heavy rotating masses and to enhance performance, close tolerance clearances are employed. If the internal clearances are affected, then low performance or damage through additional heating may reduce it's life considerably. Not to mention vibration that not only reduces the working life of the motor but , in an extreme case, may affect any close tolerance work being carried out. The fact the one of the mounting feet was damaged may have saved the rotating assembly but the choice is yours, I would return for a complete new motor and insist that the motor is packaged as described in one of the earlier posts.

On the subject of postal charges. I live in Aberdeenshire, and although I can see a mountain in the distance, it's not a Munro (over 3000ft) or am I any where near the highlands, but none the less I am charged for an army of Sherpers every time I need anything larger than a screw!

Independance…. Never!

Steve

Edited By Makila on 31/01/2014 09:57:32

[Douglas JohnstonParticipant @douglasjohnston98463]

Don't be so sure independence won't happen. That Mr Salmond is a sly old fox and will play the patriotic card for all it is worth during 2014.

Doug

[Author]

Posts