Posted by choochoo_baloo on 26/06/2017 22:00:05:
2. Please do not put words into my mouth RE Arc the company. The reality is that Warco, Clarke, Axminster etc. all get their same manufacturing from the same few factories (source: Axminster employee). Thus it's valid to question the quality of unbranded tooling.
I would like to clarify. Sourcing is a lot more complex based on many factors, to include country of origin, as well as relationships. There are some overlaps with certain products from certain factories among all the suppliers, but for a good percentage of products, the sourcing is well spread geographically throughout China, by all importers, rather than limited to a few factories only. Also, various grades of products are available from the same factory, based on what the importer wishes to pay, as well as what relationship the importer has with the said factory.
For India, the focus is based more in and around Delhi, and heading towards the Punjab. The overlap of product between importers is far greater from this origin, especially for what you see in the hobby market. However, here the quality is far more open to question. With exception to Zither chucks (for whom we have a high level of trust), we employ the services of a company based in Delhi, to do all the buying from specific manufacturers, check, pack and supply product to our requirement. This operation has been developed by us over two years. That part of the journey has been very difficult. There is a rejection rate picked-up at origin, with which neither of us are happy with, but the the inspection process works for us. Initially, ALL Indian manufacturers were peed off with us, but they still agreed to play, as we are paying higher, for a specific specification which they agreed to pre-purchase. Our purchase costing from this region is higher than many of our competitors, but it is cheaper to deal with rejection at origin, than having to deal with problems once the goods are in the U.K..
So, you raise a valid question ChooChoo. As a beginner?.. you dont know ARC from Adam before you buy. Reading various comments on this thread, I think the general concern is one about how you raised the question – i.e. Thread Title: Crapy Vee blocks… followed by the opening comment… the unbranded far eastern type from Arc … and a YouTube video of unknown origin … all together could possibly give the impression with one sweaping 'thought' (rightly or wrongly) that all far eastern stuff – Indian or Chinese could be crap. I am sure that it was your intention to ask about the quality of Far Eastern stuff, but it has come across in a negative way.
Sellers in this industry are equally responsible for the correct and incorrect information we spread through our marketing, and at the end of the day, it is up to you to decide who and what you believe. So take it easy and enjoy the hobby 
Ketan at ARC.