In response to the original post,
We do regularly get these questions about power feeds and as these units will fit many different machines often there is a requirement to modify or manufacture an additional part, whether it be a shaft or a bush.
We do our best to explain this at the point of sale, however, this is not always possible when it is ordered over the internet.
Of course any customer who is not happy with a product, or the description of the item may be construed as misleading, we will offer to refund in full or replace with a different item.
However offering this service is dependent on the customer being able to communicate this with our staff without hanging up the phone mid-conversation!
I will not enter in a convoluted back and too about our customer service, unfortunately we cannot please everybody! However hard we try.
So if you would like to get back in touch with our staff or myself directly, I will be more than happy to get this sorted for you.
All the best,
Tony.