Change account email

[Graham TitmanParticipant @grahamtitman81812]

I have just tried to change account email address but it will not accept it any idea’s? Thanks

[JasonBModerator @jasonb]

I can’t see anywhere obvious to do it so have asked the back room boys.

[bernard towersParticipant @bernardtowers37738]

It appears to be in profile then general but is it possible its tied up with a subscription profile?

[derek hall 1Participant @derekhall1]

Good luck!, if its anything like trying to change your email address if you have a screwfix account, it will take months…and I am still trying…

[JasonBModerator @jasonb]

Try this

“The location is Profile>Profile>Edit

The other location it can be done is Profile>Settings>General

Using the second location doesn’t require a password or any further details entering, just a case of changing the email and clicking ‘Save Changes’.

I think an email might be sent to the new email address with a link to confirm the change before it’s actioned, but I could be wrong, that might just be for admin email changes.”

[peak4Participant @peak4]

Here on my account

[Graham TitmanParticipant @grahamtitman81812]

Thanks peak4 i had already tried that 3 times and it refused now to try what Jason has said

[Graham TitmanParticipant @grahamtitman81812]

Thanks Jason it has updated it but no confirmation in the email account yet

[JasonBModerator @jasonb]

Andy was not sure if a “normal” member would get a confirmation email. Let us know if one doe sturn up.

Not ideal if you don’t as you could enter a wrong email and then have no way to get back in and change it. Usual option is to have two boxes when you change one to enter it and the second to enter it again which should pick up a typo if teh two don’t match.

[Graham Titman]

On Graham Titman Said:

Thanks peak4 i had already tried that 3 times and it refused now to try what Jason has said

Sorry about that, I was having a brainstorm.
I’ve previously explained to folk that screen doesn’t work, and then supplied screenshots of the correct place to go.
It was even one of the potential faults/bugs I had listed when this version of the site was first launched. 😚

Bill

[Graham TitmanParticipant @grahamtitman81812]

Hi Jason i have not had a confirmation from my new email address but i managed to get in my old one and it told me it had been changed and it i had not done it to contact the site admin. Thanks again for your help. Graham

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