The trouble is, and I'm going off-topic here, this isn't just restricted to banking, although that's bad enough.
I have, as I understand it, incurable lung cancer and recently the treatment stopped working. Test were done, ok, it took 2 weeks but c'est li vie, n'estcepas? So, an appointment was set up to discuss my future treatment at a hospital 27 miles away. On arrival I asked about the possibility of a card for free parking. "No, you are not here for treatment", was the rather arrogant reply from an admin type. Bitter experience dictates that there is no point arguing back, so swallowed the nastiness, and paid for parking.
Later, after discussions with the oncologist, he said that I was to have a another, immediate blood test, and I would be contacted within a day or two to arrange for me to get my new pills. Two days later I started chasing and discovered firstly that, again the admin people, were treating me as a "new" patient – I've only had cancer for just over 3 years! And secondly, they were sending me to another hospital, some 14 miles away, firstly for a blood test, and then 2 working days later back for the pills. For the whole of those three years I have been having blood tests done at my local GP – 2 miles away. So why on earth should I have to travel 14 miles! Twice! And so much for the oncologists one or two days!
Incidently, the nurses at the nearer hospital were more than happy for me to have the blood test done at the GP's.
It seems to me that we, unfortunately, are developing an administrative class of people who simply do not care about the people who they are supposed to be serving. I have to admit that I am in the process of compiling a letter of complaint about this, but I fear that it will be water off a duck's back, after all, who deals with complaints – yes, the administrative team.
Sorry about the rant – I'm rather sore!
Incidently, my experience of the Nurses, and the Oncologists is absolutely first class – it's just the blasted admin people who don't seem to realise their priorities.
Peter G. Shaw