Are there two ‘Mortons’ ?

[Ian PParticipant @ianp]

More specifically, the instance of Mortons that host this forum and website and have so badly managed its upgrade, and the other Mortons that virtually overnight managed to repair the broken ‘button’

Ian P

[JasonBModerator @jasonb]

Same Mortons, different department did the fix.

Actually not overnight as it was not acted on until this morning.

Button worked and the “unsubscribe” seemed to work, time will tell if I get any more to that email address.

[JasonB]

On JasonB Said:

Same Mortons, different department did the fix.

Actually not overnight as it was not acted on until this morning.

Button worked and the “unsubscribe” seemed to work, time will tell if I get any more to that email address.

Emphasises my point even more. Both that there are two teams/departments or whatever dealing with software issues, and that one team can respond so rapidly!

Ian P

[Ian P]

On Ian P Said:

On JasonB Said:

Same Mortons, different department did the fix.

Actually not overnight as it was not acted on until this morning.

Button worked and the “unsubscribe” seemed to work, time will tell if I get any more to that email address.

Emphasises my point even more. Both that there are two teams/departments or whatever dealing with software issues, and that one team can respond so rapidly!

Ian P

I would suggest two completely different sets of software, though one might have links to the other.
One relates to this website and forum, the other is the marketing database and/or magazine subscriptions.

Bill

[JasonBModerator @jasonb]

Actually “Our” team reacted rapidly to pass it on as I let them know as they are my only contacts.

Don’t know what was involved in the fix but surely that will be what determines how soon it can be rectified. Small typo in the url or something more complex.

[BC ProfParticipant @bcprof]

Does  anyone  at either of the Mortons read the contents of the data harvesting e mail. Who would put Country before County in the address section  together with first name , full name , , last name

Brian

[JasonBModerator @jasonb]

That is not the only thing about it, plenty more like that if you look. It’s a bit like spot the difference.

There is one big one that crops up twice, sorry no free subscription for the first to spot it. Anyway I already have.

[peak4Participant @peak4]

As far as I could see, the only thing wrong was the link button in the body of the original email

The Update your Marketing Preferences looks to be OK, whether viewed as an email, or in your browser.

[JasonBModerator @jasonb]

No it’s what comes up on the page when you click the link, something major is missing

You could almost say 3 times not twice but the last may be wishful thinking

[peak4]

On peak4 Said:

On Ian P Said:

On JasonB Said:

Same Mortons, different department did the fix.

Actually not overnight as it was not acted on until this morning.

Button worked and the “unsubscribe” seemed to work, time will tell if I get any more to that email address.

Emphasises my point even more. Both that there are two teams/departments or whatever dealing with software issues, and that one team can respond so rapidly!

Ian P

I would suggest two completely different sets of software, though one might have links to the other.
One relates to this website and forum, the other is the marketing database and/or magazine subscriptions.

Bill

I fully understand the vastly different levels of complexity between the two software systems, what surprised me was the rapid attending to one problem and not to another.

Even more poignant is that Mortons then communicated to us that they had fixed it!

In the several months since the old forum was shut down there have been precious few (3 or maybe 4) posts on here from Mortons acknowledging this forums problems.

Even though I do not know much about website design I would hazard a guess that hiding the Captcha and Cookie icons is no more than a few keypresses. Granted they are minor annoyances rather than massive problems as a mere participant its baffling that its not been attended to, it did create quite a flurry at the time but its all gone quiet now so they don’t need to bother I suppose.

Ian P

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