Arduino IDE will not load on replacement laptop

[Peter BellParticipant @peterbell11509]

Hello. The title says it all really.

Have an ancient Dell laptop in the workshop which I use to change and experiment on various stepper motor and clock programs.

Replaced it with a more modern Lenovo running W11 and I can download and install the ide but when I try opening it the logo pulses and remains like that.

Tried various internet fixes without success for the last 2 weeks. Has anyone had the same problem or can suggest a solution?

Thanks Peter.

[HowiParticipant @howi]

which version of Arduino IDE are you installing – there are two variants!

I have windows 11, both variants install and work correctly.

can you run the .exe file directly or are you using the shortcut?

Has it installed correctly?

 

[Peter BellParticipant @peterbell11509]

Think it’s 3.2.2 or latest but tried an earlier version with same result.

Think I’ve tried exe and shortcut with same results also reinstalling it.

Thanks.

[Peter BellParticipant @peterbell11509]

Yes seemed to install ok.

[David DeavilleParticipant @daviddeaville66164]

Does the web version work ok for you, you can do everything from there now that the IDE does.

[Peter Cook 6Participant @petercook6]

There is some discussion of this issue in the Arduino  forums – albeit for an earlier version.

One possible cause seems to be the inability of the IDE to find the Documents folder, and this is possibly because it has been moved to One Drive and then One drive disabled.

The  third post in the thread has a mechanism to get a verbose debug log at IDE start-up which may give you some clues.

[SillyOldDufferModerator @sillyoldduffer]

Few things to try:

right click on the Arduino icon and select, one at a time:

• Run as Administrator.  (if it works then there’s a permissions problem.)
• Troubleshoot compatibility.  (Should say if this is W11 and Arduino misaligned)
• Properties.  Copy whatever’s in the Target field.   This is the full pathname to the Arduino IDE executable.

Having copied the full pathname, start cmd.exe (Microsoft’s command line interface), paste the pathname into the prompt and press enter.  It will spew an enormous amount of status information on screen.  You’re looking for any line that’s not INFO, and there’s a reasonable chance the last entry on the list will identify the problem.

Example:  note my first attempt with just arduino.exe failed – it needs the full pathname

I see the Arduino IDE on this machine, a W10 laptop, is out-of-date.  I’ll update it to see if if breaks!

Dave

[Peter BellParticipant @peterbell11509]

Many thanks for all the helpful posts, got to be a solution amongst them.

I’m unable to try anything at the moment but I’ll work through them, (simplest first!) and report back.

Peter

[Peter BellParticipant @peterbell11509]

Working!  Deleted and reinstalled. When it was various permissions that were needed, right clicking and running as administrator revealed them.  Took a few goes as they flashed passed quickly but normal service is restored.

Thanks everyone for the help, pleased I asked

 

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