Arc Euro Updating Website

[Neil WyattModerator @neilwyatt]

Arc Euro Trade updating website

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We are going through the process of updating our website.

As a result of the change from the old to the new, visitors may find that certain pages look as if they are 'work in progress'.

The new site is expected to be launched by middle of next week. Once launched, there will still be some 'work in progress', as we fill certain departments with correct pictures and information.

The whole process is expected to be completed by the end of this month.

If anyone in the U.K. finds difficulties placing orders through our site during this period, please call us and we will be happy to take orders over the phone.

For reasons of security, all overseas customers are still requested to place orders through our website. If the ordering process becomes difficult, please email us and we will try to assist.

It is our hope that the disruption to service will be minimal, and we would like to apologise for any inconvenience as we go through the changeover.

Ketan at ARC.

[Neil WyattModerator @neilwyatt]

Message sent by Ketan

[Ketan SwaliParticipant @ketanswali79440]

Just an update…

This morning we are in the process of moving over from the old site to the new.

We are hoping to move across within the next two hours. There may be some disruption to service during this period and the current site may shut down temporarily, for which we apologise.

Once the move is complete, there will still be some 'work in progress' as we populate certain departments….a little bit like filling the shelves in a new store

It is hoped that normal service will resume by 12 Noon GMT..

Ketan at ARC.

[Ketan SwaliParticipant @ketanswali79440]

The move, along with various tests have now been completed and services are back to normal.

There are a few changes to the layout styling, and how the site works on different screen sizes, and mobile devices such as android, iphones and ipads. It is interesting how the site works/behaves on mobile devices.

The 'industry idea' is to try and make it more 'user friendly' on such devices by following a 'set standard'. Achieving this goal has been a bit of a challenge. We had been testing on various android and Apple devices, and addressed a whole bunch of quirks across various platforms, to include how it looks in portrait as well as landscape format. There may still be a few quirks which we might have failed to see, or unable to address.

My personal view and hope is that generally people will find navigating our site more easier than before. However, I am aware that some customers who have been used to navigating our site in a particular way, may find the change to be more difficult or un-necessary. We wait and see, but if you happen to one of those who find our site navigation experience to be worse than before, I apologise. You can always call us and we will try our best to help you.

Ketan at ARC.

[Nick_GParticipant @nick_g]

.

Looks good on my laptop.

No idea about other devices but the page 'falls' better on screen than it did.

Nick

[Roger WoollettParticipant @rogerwoollett53105]

Unfortunately the new website does not display correctly on my machine. (Windows 10 & Firefox 43.0.4).

The product menu on the left does not display at all unless you make the window very narrow. There are a lot of layout problems in addition.

Looks fine under MS Edge (the new explorer)

[John RuddParticipant @johnrudd16576]

Sadly, doesnt work properly on my iPad running ios 9.0

Not really a problem, if I want to order, I'll either do it at work or on the pc at home….might try my android….

Best of luck pleasing everyone Ketan..👍

[Roger WoollettParticipant @rogerwoollett53105]

Just had a PHONE CALL from Arc Euro. Apparently I hit a known problem with browser history. If you hit the problem I did refresh the page. This forces the browser to not use an out of date copy it has kept. On Firefox (and I think other browsers) pressing F5 does this.

Full marks to them for following up the problem and I hope this helps others to continue to use the Arc Euro site.

[Neil WyattModerator @neilwyatt]

Works fine here on Firefox 43.0.4 and Widnows 8.1.

Neil

[John RuddParticipant @johnrudd16576]

I too just had a call….

Forced a refresh of the web page and it has all come good…..,

I am using Safari an ios 9.0.

Great effort by Ketan and his team…may shopping long continue..😀

[Gray62Participant @gray62]

Looking good Ketan, works fine on Ipad Air2 (IOS 9.2) using both chrome and safari, also tried it on the macbook pro using firefox and Chrome (latest versions) and ok on windows 8.1 with firefox

[Ketan SwaliParticipant @ketanswali79440]

Thank you guys for checking and letting us know.

Also an apology to the chap who called earlier today with a similar problem and got cut off during call transfer. Sorry we didn't take your name before call transfer. If you are reading this, please try to refresh the page Ctrl-F5, or clicking the 'refresh' anticlockwise circle with the arrow button next to the url at the top on ipad type products if you cant find Ctrl-F5, and also update the bookmark (if you have also done this).

Thanks,

Ketan at ARC.

Edited By Ketan Swali on 20/01/2016 16:23:45

[doubletopParticipant @doubletop]

Ketan

A quick observation on the new website. It looks great but…..

Can you get the team to sort out the search engine so that when you enter more than one word it gives the best results for the query and not every possible item that matches each word? e.g Ball Turning comes back with 302 hits. Starting with every ER ball nut, then every ball ended cutter, ball handles and page after page of ball bearing. With 302 hits and 18 items to a page you end up with 17 pages to trawl through. I got to page 3 and gave up, hence the email. Entering "Ball turn" or "Ball Turning" gets no hits so the string matching isn't working either.

Back to clicking; but no ball turning attachment. I'll bet its in there somewhere…

Pete

Edited By Doubletop on 26/01/2016 09:02:52

[JasonBModerator @jasonb]

Pete, I just typed in radius and its the first three thing that came up, they do more than just turn balls which is why ARC don't call them ball turners but radius turning attachments.

Edited By JasonB on 26/01/2016 09:07:57

[Michael GilliganParticipant @michaelgilligan61133]

Pete,

Enclose the phrase in quotation marks

>>> No Results

Now try **LINK**

MichaelG.

.

Nowt like a good bit of pedantry

Edit: Jason beat me to it … Although, strictly speaking, I don't think that [without the use of additional devices] they turn balls all 

Edit: Updated in deference to Jason B.

 

Edited By Michael Gilligan on 26/01/2016 09:15:47

Edited By Michael Gilligan on 26/01/2016 09:31:15

[JasonBModerator @jasonb]

Using the woodturners tricks to hold the work you could use them to do a sphere with no attachment point. Basically turn as much of the sphere as you can and then saw off from the stem. Now hold between two bits of bar that have a recess (countersink will do) in the ends, one in the chuck, the other in the tailstock and turn away the remains of the stem.

A bit like I am holding this spherical part for drilling.

[Paul Relf-DaviesParticipant @paulrelf-davies37806]

Looks fine on my Windows 7 PC with the latest Chrome & IE11 as well as in Chrome, on my Android phone.

IMHO, the ArcEuroTrade site has always been a breath of fresh air in the world of ME orientated online shops, which are, for the most part awful!

cheers

P.

[Ketan SwaliParticipant @ketanswali79440]

Posted by Doubletop on 26/01/2016 08:56:48:

Ketan

A quick observation on the new website. It looks great but…..

Can you get the team to sort out the search engine so that when you enter more than one word it gives the best results for the query and not every possible item that matches each word? e.g Ball Turning comes back with 302 hits. Starting with every ER ball nut, then every ball ended cutter, ball handles and page after page of ball bearing. With 302 hits and 18 items to a page you end up with 17 pages to trawl through. I got to page 3 and gave up, hence the email. Entering "Ball turn" or "Ball Turning" gets no hits so the string matching isn't working either.

Back to clicking; but no ball turning attachment. I'll bet its in there somewhere…

Pete

Edited By Doubletop on 26/01/2016 09:02:52

Hi Pete,

Thanks for your feedback. It will work now if you put in the phrase: ball turning

I am working on some other words which are used to describe a product differently from the way we describe them. This will be a continuos work in progress, so do let me know if you come across a problem with the Search similar to Pete, and I will try to figure out a fix if I can. The results may still deliver a few unknowns, but I will see what is possible.

Thanks again Pete and sorry for the inconvenience.

Ketan at ARC.

[Neil WyattModerator @neilwyatt]

I would suggest looking at:

steadies/rests

rotating/rolling/live as in centres

Neil

[JasonBModerator @jasonb]

Thingamebob, doda and whatsit spring to mind.

J

[John Stevenson 1Participant @johnstevenson1]

How about balance sheet for four quid owing ?

[Ketan SwaliParticipant @ketanswali79440]

Posted by Neil Wyatt on 26/01/2016 11:27:32:

I would suggest looking at:

steadies/rests

rotating/rolling/live as in centres

Neil

Thanks Neil, done, and almost working.

Ketan at ARC.

[Ketan SwaliParticipant @ketanswali79440]

Posted by JasonB on 26/01/2016 13:12:44:

Thingamebob, doda and whatsit spring to mind.

J

Ripper now goes to rougher

[Ketan SwaliParticipant @ketanswali79440]

Posted by John Stevenson on 26/01/2016 13:16:08:

How about balance sheet for four quid owing ?

phrase too long…, and search for 'owing' keeps getting rejected.

[doubletopParticipant @doubletop]

Thanks for sorting that and for all the light hearted banter that followed.

For next time Is anybody aware of a lexicon of alternative terms for engineering tools and equipment? Particularly "Thingamebob, doda and whatsit spring". Where would you use one?

Pete

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