Another EVRI calamity.

[HopperParticipant @hopper]

Posted by Peter Greene 🇨🇦 on 15/12/2022 17:10:06:

Posted by Sakura on 15/12/2022 15:55:29:

The amount of complaints on my local Facebook pages are astonishing and yet eBay still keeps promoting their usage!

That's interesting … I'd always assumed the eBay's "Global Shipping" which they foist on us from all angles meant that eBay has created their own courier company and are forcing it down everyone's throat.

(No evidence …. it just seemed par for the course).

Ebay's Global Shipping has tripled the cost of getting things sent to me in Australia, so I have stopped buying from UK sellers unless absolutely desperate. Few sellers will agree to use the much cheaper Royal Mail these days because eBay puts so much pressure on them to use their in house Global Shipping service, which in fact uses DHL and other expensive express couriers instead of the old Royal Mail service.

[Henry BrownParticipant @henrybrown95529]

I think their (Evri) route software could have a bearing on deliveries. I placed an order recently and had a notification that the goods had been delivered to their hub, I then had a message that there was a problem with my delivery so my heart sank! Anyway a few hours later I had another message saying the parcel would be with me the following day between 4:30 and 6:30. About 10:30 the door bell rang and there was a very nice chap with my parcel! I said I wasn't expecting him so soon and he said if he followed the Everi route it would have been the next day. Clearly a driver with local knowledge helps!

[not done it yetParticipant @notdoneityet]

One of their recent failings has been a loss of lots of parcels – which were dumped at a local (popular) fly-tipping site fairly close to the depot.

Police have arrested someone. Could it possibly be a rogue driver? Other possible scenarios, but that must be one of the favourites.

Edited By not done it yet on 16/12/2022 12:33:20

[Anonymous]

Posted by Hopper on 16/12/2022 08:37:02:

Ebay's Global Shipping has tripled the cost of getting things sent to me in Australia, so I have stopped buying from UK sellers unless absolutely desperate. Few sellers will agree to use the much cheaper Royal Mail these days because eBay puts so much pressure on them to use their in house Global Shipping service,

Exactly the situation here in Canada for both UK and US sellers and like you, I rarely buy from those sources any more (which comprise most of the eBay sources in those countries now). The Chinese must be laughing up their sleeves.

(Many people perceive a difficulty/complication in sending goods abroad but in fact it can be the same as sending a local parcel from their post-office plus the addition of a sticky label showing description and value. I tried to get a UK seller to do this just a week ago, for something I particularly wanted – I even said she could wait till after all strikes are finished – but she led me such a long song-and-dance about it with such massive hand-wringing that I gave up.)

[Robert Atkinson 2Participant @robertatkinson2]

Posting ebay items abroad is such a pain and risk for the seller that I stopped doing it other than through the Global Shipping Program. Once the Item hit's their UK depot my liability is finished. Previously if customs delayed an item or courier lost it I had to deal with it and it's not worth it for the sale.

[Michael GilliganParticipant @michaelgilligan61133]

Yesterday, when I arrived home … there was a Hermes-branded “Sorry I missed you” slip in the porch.

[ Evri is evidently using-up the old stationery ]

No details filled-in, so I assumed the Courier would try again today.

Nothing arrived … So I checked the barcode on the slip, on the Evri website.

Delivered into my porch yesterday morning, with tracking details and GPS location provided.

Oops ! … The tiny little parcel that arrived yesterday was the item in question

This came from an ebay seller, using the ‘One World Economy’ route [which is notionally untracked] but was tracked and properly delivered by Evri. … Bravo!

MichaelG.

[BountyboyParticipant @bountyboy]

Fortunately I’ve never had a problem with Evri and I’m lucky as an ex-work colleague and friend now works for them and delivers to our area.

I can see a lot of people are having delivery issues and they have my sympathy but it’s not all bad.

[old martParticipant @oldmart]

Not Evri, but Yodel, and the Christmas panic. I was expecting a box about 2 feet cube last Friday, the tracking shows it in transit, just as well it is not urgent, thankfully.

[duncan webster 1Participant @duncanwebster1]

The only thing I've ever had go missing in the post was royal mail. On the positive side they paid up without hassle.

[Peter Simpson 3Participant @petersimpson3]

About 3 weeks ago I manufactured some items for a shop down South. These items were posted first class sign for. After a week they had not arrived, I looked into the compensation claim procedure. The parts were worth approx £300 due to the time to make them. The material cost was about £30. The post office wanted proof of costs of items and proof of postage so I could claim £30. How can you find proof of cost and they needed photographic evidence. Total waste of time. The items arrived after 10 days. Never had problems with EVRI.

[Clive IndiaParticipant @cliveindia]

Posted by Howi on 11/11/2022 09:47:46:

None of them seem to care very much these days.
regards

There you have it in a nutshell.
BUT can you blame them?
They are paid very little and have to deliver so many parcels in a shift, that there is little or no time for the niceties.
It is not the deliverers fault but the the business model the delivery companies use.

Agree. Add to that self-employed, vehicle not insured properly, working for less than the minimum wage.

[Tony Pratt 1Participant @tonypratt1]

Why did the donkeys in charge of Hermes think up the idea of changing the name to Evri, it has changed sweet FA?

Tony

[EmgeeParticipant @emgee]

Posted by Peter Simpson 3 on 23/12/2022 08:18:33:

About 3 weeks ago I manufactured some items for a shop down South. These items were posted first class sign for. After a week they had not arrived, I looked into the compensation claim procedure. The parts were worth approx £300 due to the time to make them. The material cost was about £30. The post office wanted proof of costs of items and proof of postage so I could claim £30. How can you find proof of cost and they needed photographic evidence. Total waste of time. The items arrived after 10 days. Never had problems with EVRI.

Hi Peter

Sorry to hear of your problem claiming but it is always best when sending anything of such value to ensure the service used provides adequate compensation in the event of loss or damage, Royal Mail SD is suitable for most small packages with up to £500 cover.

Emgee

[Tony Pratt 1Participant @tonypratt1]

Got to agree with Emgee on postal/courier insurance, the basic i.e. cheapest cover doesn't really give you much protection.

Tony

[Ian ParkinParticipant @ianparkin39383]

Posted by Stuart Smith 5 on 15/12/2022 17:49:55:

In my experience, the service from Hermes/Evri completely depends on the person doing the delivery. My wife does quite a lot of online shopping with companies that use Evri and as long at is our usual delivery person they are reliable. The problems arise when they send someone else – then they usually fail to come on time if at all. We live on a main road and all the houses have names rather than numbers. I suspect that because of the number of parcels they are expected to deliver in a day, so they leave the difficult to find addresses until last.

How does that work then with all houses on a main road having names? I did think that everywhere had a number attached. The postcode narrows it down to about 10 houses on my road but i would hate to be a new driver finding a house without a number ..

[BazyleParticipant @bazyle]

I am a name not a number! Every now and then I find a parcel for my neighbour on my outside bin locker door beyond my backdoor because their place is half hidden by an industrial building, I think there are only 3 places in the village that have numbers.
One day last year I happened to chat to a friend who was sitting at one of the pubs outside tables and then said I was off to work at the cricket ground. When I got there a delivery van was waiting – they had sensibly asked at the pub what to do with a package addressed to the pavilion and was given a description of the bloke who was heading there,

[jimmy bParticipant @jimmyb]

Posted by Peter Simpson 3 on 23/12/2022 08:18:33:

About 3 weeks ago I manufactured some items for a shop down South. These items were posted first class sign for. After a week they had not arrived, I looked into the compensation claim procedure. The parts were worth approx £300 due to the time to make them. The material cost was about £30. The post office wanted proof of costs of items and proof of postage so I could claim £30. How can you find proof of cost and they needed photographic evidence. Total waste of time. The items arrived after 10 days. Never had problems with EVRI.

Sorry to hear this.

I was in the same situation a while back, I simply wrote out an invoice for my time. They paid it.

Jim

[pgk pgkParticipant @pgkpgk17461]

I’ve had one sensible driver ring me up for a what3words address when he had trouble finding us. Perhaps out here in rural nowhere I should include it on the delivery address as routine.

pgk

[Anonymous]

Posted by Tony Pratt 1 on 23/12/2022 10:14:59:

Got to agree with Emgee on postal/courier insurance, the basic i.e. cheapest cover doesn't really give you much protection.

I always think that postal insurance is like paying twice for the same thing. You contract with someone to move a package from A to B. Then you pay them again in case it doesn't actually get there.

Bit like paying a repair shop to fix your brakes then paying them a second amount in case you have no brakes and hit a wall when you leave.

[J HancockParticipant @jhancock95746]

Had a similar experience when they were Hermes.

They steal the item in the sorting area then send the empty .package on its way.

All looks normal to the system , until it gets to you.

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Ian Parkin on 23/12/2022 10:22:04:

.

How does that work then with all houses on a main road having names? I did think that everywhere had a number attached. The postcode narrows it down to about 10 houses on my road but i would hate to be a new driver finding a house without a number ..

.

Hence my suggestion, previously, of using what3words

MichaelG.

.

10/12/2022 00:36:42

Edited By Michael Gilligan on 24/12/2022 10:13:24

[SteambuffParticipant @steambuff]

Posted by Michael Gilligan on 24/12/2022 10:10:32:

Posted by Ian Parkin on 23/12/2022 10:22:04:

.

How does that work then with all houses on a main road having names? I did think that everywhere had a number attached. The postcode narrows it down to about 10 houses on my road but i would hate to be a new driver finding a house without a number ..

.

Hence my suggestion, previously, of using what3words

MichaelG.

.

10/12/2022 00:36:42

Edited By Michael Gilligan on 24/12/2022 10:13:24

DPD have our "What3Words" (Along with Map Position and Detailed Directions) for our rural address, but they still repeatly fail to get to us!

(We just have a House Name (No Number or Street Name)

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Steambuff on 24/12/2022 10:45:55:

[…]

DPD have our "What3Words" (Along with Map Position and Detailed Directions) for our rural address, but they still repeatly fail to get to us!

(We just have a House Name (No Number or Street Name)

.

Then the people involved must be thick uneducated

MichaelG.

[Clive IndiaParticipant @cliveindia]

Posted by Ian Parkin on 23/12/2022 10:22:04:

How does that work then with all houses on a main road having names? I did think that everywhere had a number attached. The postcode narrows it down to about 10 houses on my road but i would hate to be a new driver finding a house without a number ..

There is always another way of solving things – do something yourself.
Presume others in your road have similar problems.
Instead of trying to improve the way the rest of the world operates – make it easier for them.
Why not get together, decide what the numbers should be, and put up signs accordingly.
Then anyone will be able to find you.

[Anonymous]

Posted by Clive India on 24/12/2022 13:12:09:

Why not get together, decide what the numbers should be, and put up signs accordingly.
Then anyone will be able to find you.

… but presumably the packages are addressed to the names not numbers so how would that help?

[Author]

Posts